Director, Broker Relations

At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.

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At Coastal Waste & Recycling, growth is built on strong relationships, great service, and doing business the right way.

As we continue expanding across the Southeast, we’re looking for a Director of Broker Relations to lead and grow Coastal’s relationships with waste and recycling brokers, consultants, agents, and strategic industry partners.

This is an opportunity for an experienced industry professional to take ownership of a growing channel, strengthen existing partnerships, develop new relationships, and turn those relationships into profitable, long-term business for Coastal.

As the Director of Broker Relations , you’ll own Coastal’s broker-channel strategy and serve as a senior relationship leader for our broker and strategic partners.

You’ll spend your time building relationships, understanding opportunities, connecting brokers with Coastal’s capabilities, and working across Sales, Operations, Finance, Pricing, Customer Experience, Marketing, and Legal to make sure the business we pursue makes sense for both the customer and Coastal.

You’ll also bring the voice of the market back into the organization, helping our leaders understand what brokers and customers are seeing, where opportunities are developing, and how Coastal can continue to compete and grow.

• Build, strengthen, and expand relationships with waste and recycling brokers, consultants, agents, and strategic industry partners.
• Develop and execute Coastal’s broker strategy across existing and emerging markets.
• Serve as the senior point of contact for key broker relationships and create an exceptional partner experience.
• Identify new broker relationships and expand opportunities with existing partners across Coastal’s markets and service offerings.
• Partner with Sales to turn broker opportunities into profitable, long‑term customer relationships.
• Evaluate opportunities through both a growth and profitability lens , considering revenue, margin, pricing, service requirements, and operational feasibility.
• Monitor broker performance, pipeline, retention, volume, pricing, and profitability and provide meaningful insights to leadership.
• Partner with Sales, Finance, Pricing, and Legal on broker agreements, pricing commissions, incentives, and commercial terms.
• Work closely with Operations and Customer Experience to ensure we deliver on our commitments and quickly resolve service escalations.
• Establish consistent broker onboarding, communication, performance expectations, and relationship‑management practices.
• Stay connected to waste and recycling market conditions, competitors, disposal economics, pricing trends, and emerging opportunities.
• Represent Coastal at broker and customer meetings, industry conferences, networking events, and strategic business development opportunities.
• At Coastal, we win as a team. You’ll connect our external partners with the right people across Coastal to create sustainable growth, exceptional service, and profitable business.

• 7+ years of progressive experience in waste and recycling, environmental services, business development, strategic accounts, broker relations, or a related commercial role.
• Experience developing and managing broker, consultant, strategic partner, national account, or third‑party sales relationships.
• Strong understanding of commercial waste and recycling services, hauling operations,…