Service Technician

Position: Service Technician (Job ID 3018853)

About Us:

ADT has been helping save lives for more than 145 years. As the number one smart home security provider for residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL with more than 200 North American locations, our employees empower customers to live more secure and confident lives. Join our team and help us protect what matters most.

ADT is an innovative, culturally diverse company that empowers and inspires its employees. We encourage new ideas, drive innovation, evolve with changing times, and achieve goals by initiating change, enhancing product lines, and building strategic partnerships.

What defines success at ADT?

The Residential Service Technician’s primary functions and responsibilities are troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions.

What are your key responsibilities?

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help customers fix and understand their protection.

Qualifications - External What are we looking for?

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thriving in the face of uncertainty
• Valid driver's license
• High School degree or equivalent

What’s in it for you?

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development, and career growth opportunities

Position Summary:

The Residential Service Technician is a troubleshooter and service expert who alleviates customer concerns about a security system. The technician advises customers and the customer care center on system status, inspections, and process updates.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment, and test for operation.
• Read blueprints, building, and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Education/Certification

• High school diploma or GED.

Experience

• Minimum 2 years installing and inspecting/repairing ADT or comparable product line.

Skills

• Excellent communication skills.
• Ability to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Standing, stooping, lifting, climbing, crawling.
• Valid driver's license required.

Want to learn more about ADT?

Visit us online at  or on Facebook.

Pay and Benefits Disclosure

The pay range for this role is $21.29 - $39.43 an hour, based on experience and qualifications. We offer access to healthcare benefits, a 401(k) plan with company match, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, and paid time off. Employees accrue up to 120 hours in their first year, with an increased accrual rate after the first year.

We also offer six paid holidays.

Anticipated application end date will be 1/16/26.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued.

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