Framework Manager

Role: Framework Manager

Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £650 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:
Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.
Welsh Water works closely with operational and delivery teams to support the maintenance, improvement, and resilience of water and wastewater infrastructure across Wales and surrounding regions.
The team delivers essential projects that enhance network performance, improve water and wastewater treatment facilities, and protect the environment, helping to provide reliable services for customers and communities while supporting long-term sustainability.

This is a key leadership position within the business, responsible for overseeing the successful delivery of our Welsh Water framework. You'll lead operational teams across the region, drive performance, and ensure all activities are completed safely, efficiently, and in line with contractual requirements.

Working closely with internal stakeholders and the client, you'll play a pivotal role in shaping strategy, improving performance, identifying opportunities for growth, and maintaining Sapphire Utility Solutions' reputation for operational excellence.

• Lead the delivery of all contractual and operational commitments across the Welsh Water framework.
• Provide strong leadership, direction, and support to regional operational and depot management teams.
• Foster a positive safety culture and ensure all works are delivered in accordance with company and client health, safety, environmental, and quality standards.
• Maintain accountability for regional operational performance and profitability.
• Ensure compliance with all contractual, statutory, and company requirements.
• Develop and maintain strong working relationships with Welsh Water and key stakeholders.
• Identify opportunities for service improvement, innovation, efficiency, and sustainable growth.
• Monitor and manage framework budgets, forecasts, and financial performance.
• Drive continuous improvement initiatives across operational processes and delivery methods.
• Conduct regular site visits to ensure operational excellence, safety compliance, and customer satisfaction.
• Lead performance reviews, resource planning, and workforce development activities.
• Support business development opportunities and contribute to future contract growth.

To be successful in this role, you will possess a strong operational leadership background with experience managing large-scale service delivery contracts.

• Full UK Driving Licence.
• Proven experience in a senior operational, framework, or contract management role.
• Strong commercial and financial acumen with experience managing budgets and P&L responsibility.
• Experience managing client relationships within a contractual environment.
• Demonstrable leadership experience across multi-site operations.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong understanding of health, safety, environmental, and compliance requirements.
• Ability to drive performance, manage change, and deliver business objectives.

• Full UK Driving Licence.
• Proven experience in a senior operational, framework, or contract management role.
• Strong commercial and financial acumen with experience managing budgets and P&L responsibility.
• Experience managing client…