Train Dispatch and Ticket Sales

About the job:

As an S7 covering East Cornwall Stations you will have a multifunctional role. You will provide staff coverage on the stations you will ensure that customer requirements are met and exceeded, sell tickets via our ticketing system and provide journey information and that station activities including the dispatching of train services and platform management are completed safely and punctually, as well assistance to customers and ensure that the station environment is kept to a high standard.

• Providing the highest level of customer service and being dedicated to customer needs
• Selling tickets and providing journey information using our ticket selling system.
• Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
• Providing information and assistance to customers
• Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
• Maintaining a safe, pleasant, and clean station environment

• Able to deliver extraordinary front line customer service
• Able to understand customer requirements and expectations
• A self-starter with a can do attitude
• Confident when decision-making
• Calm yet directive in a crisis
• Able to work to strict procedures

• The ability to work as part of a team or independently
• Evidence of numerical ability
• Attention to detail
• Strong verbal and written communication skills
• An ability to multitask well

Bodmin Station provides good transport links to the surrounding area. During the busy holiday periods due to its proximity to many popular tourist locations and being the station sees an increase in leisure passengers.

Role will require working a range of hours between 05:30-22:30 at Liskeard, Bodmin Parkway and Par Station. Days off to be confirmed on a weekly basis as the roster is released, average week will consist of 4 working days at 8 hours and 45 minutes per shift.

The advert is to create a talent pool of suitable candidates to place into roles as and when they arise at Bodmin and East Cornwall Stations.

Applicants successfully short listed will be invited to undertake an ability test and a competency based interview. The successful candidate will be required to meet the medical standards for the role, as well as a drugs and alcohol screen.

Interviews likely to take place on Wednesday 25th February

For further information, please contact Sharon Holloway, Station Manager (Plymouth and East Cornwall) on .

For more information regarding the application process, please contact the Recruitment Team

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