Secretary - Patient flow

Go back Cornwall Partnership NHS Foundation Trust

The closing date is 12 July 2026

An exciting opportunity for a self‑motivated, highly organised, adaptable and enthusiastic individual to join our service and support the Heads of Patient Flow (HOPF) and the integrated transfer of care hubs across Cornwall as their Secretary.

The HOPFs manage flow out of acute and community hospitals through the ITCHs as well as facilitating Admission Avoidance through connections and referrals to Adult Community Services and wider system teams, including STEPs, Humans, CHAOS, voluntary sector colleagues and wider. As well as having effective organisational, communication and interpersonal skills, it is essential that the applicant is able to prioritise work, handle difficult situations and have a flexible approach to working as part of a team.

You should be able to integrate well with the existing teams, be flexible in supporting the functions of the teams and the HOPFs and have a genuine desire to contribute to providing a quality service for patients. The post holder should also demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues and representatives from other organisations.

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.

We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

Cornwall Foundation Trust

Royal Cornwall Hospitals NHS Trust

Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

The purpose of the post is to support the Heads of Patient Flow with all aspects of secretarial support to help deliver key functions. This will involve liaising and communicating with teams and partners whilst maintaining confidentiality at all times, supporting the delivery of excellent customer care, organising and supporting meetings and appointments, note‑taking and distributing papers, and inputting and recording data.

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital‑based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust, including doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work, and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. During the summer and other holidays, lots of people choose to visit the area, which increases the numbers of people who use our services.

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

• Good standard of education
• RSA Stage 3 or equivalent Typing or Word Processing
• Computer literate with a good working knowledge of Microsoft Office and Excel
• Previous experience in a healthcare office environment
• Previous experience of minute taking and arranging meetings

• Excellent verbal and written communication skills
• Ability to prioritise own workload and work unsupervised
• Attention to detail and time management skills
• Understanding of need for Confidentiality

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cornwall Partnership NHS Foundation Trust