Secretary - Patient flow

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.

In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

An exciting opportunity for a self-motivated, highly organised, adaptable and enthusiastic individual to join our service and support the Heads of Patient Flow (HOPF) and the integrated transfer of care hubs across Cornwall as their Secretary.

The HOPFs manage flow out of acute and community hospitals through the itochs as well as facilitating Admission Avoidance through connections and referrals to Adult Community Services and wider system teams including STEPs, Humans, CHAOS, Voluntary Sector colleagues and wider.

As well as having effective organisational, communication and interpersonal skills, it is essential that the applicant is able to prioritise work, handle difficult situations and have a flexible approach to working as part of a team. You should be able to integrate well with the existing teams, be flexible in supporting the functions of the teams and the HOPFs and have a genuine desire to contribute to providing a quality service for patients.

The post holder should also demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues and representatives from other organisations.

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.

We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

The purpose of the post is to support the Heads of Patient Flow with all aspects of secretarial support to help deliver key functions. This will involve liaising and communicating with teams and partners whilst maintaining confidentiality at all times. Supporting the delivery of excellent customer care. Organising and supporting meetings and appointments. Note taking and distributing papers. Inputting and recording data.

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s…