Mental Health Ambulance Care Assistant

Exciting opportunities available for Mental Health Ambulance Care Assistants to join our team in Bodmin

Therapeutic Response HTG-UK is a specialist mental health ambulance provider, delivering safe, compassionate, and trauma-informed transport for people experiencing a mental health crisis.
Our specialist teams support patients with mental health conditions, learning disabilities, neurodivergence, and cognitive impairments. Using purpose-built, low-stimulus vehicles designed to promote dignity, comfort, and safety, we help ensure every journey is both supportive and therapeutic.

You would be joining us in the role a
Mental Health Ambulance Care Assistant,delivering a vital and urgent service to our patients with complex mental health needs. You will thrive in unpredictable environments, be skilled at managing distress and risk, calm in the face of aggression and violence and work well in teams.

You’ll be someone who is empathetic and passionate about upholding human rights and understand that people with mental health difficulties are likely to have experienced some adversity in their lives and therefore they deserve to be treated with dignity and respect.

You’ll be responsible for both driving the ambulance and supporting patients during their transport.

Working an average of 40.25 hours per week, you'll follow a consistent 4-on, 4-off shift pattern, with 12-hour shifts between 11:00am and 11:00pm.

• Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.
• Build trust with patients using active listening and compassionate communication.
• Follow care plans, risk assessments, and safety protocols.
• Use de-escalation techniques to support patients in distress while maintaining their dignity.
• Record patient information accurately using digital or paper systems.
• Drive and maintain company vehicles in line with policies and procedures.
• Maintain a clean, fully equipped vehicle at the start of each shift.
• Collaborate with healthcare professionals to ensure high standards of patient care.

• £14.55 per hour
• Employee Assistance Programme
  delivered by the UKs #1 EAP service
  - Health Assured
• Increased holiday allowance for long service
• Refer a Friend
  Earn up to £500 for each friend you bring on board
• Pension Scheme
• Fully Funded Training and Uniform
  Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

• Compassionate individuals who can support patients with complex mental health needs.
• Calm under pressure with the ability to manage challenging situations.
• Excellent communicators with active listening skills.
• Experience of managing high levels of stress or aggression and violence.
• Physically and mentally capable of meeting the roles demands.
• High standards in relation to infection prevention and control.
• Willingness to drive and assist with non-emergency transport when needed.
• Able to produce a Full UK Manual Driving Licence with no more than 6 licence points.
• Experienced within a health or social care setting, specifically with individuals experiencing mental health challenges and within patient transport
  is desirable but not required.
• Experienced with providing compassionate, person-centred care and working with vulnerable individuals.
• Commitment to HTGUK values: care, respect, diversity, social value, environmental responsibility, and growth.

Patient safety is our priority. To work for HTG-UK you will need:

• Enhanced DBS Check (conducted during onboarding if…