F&B Reservations Agent

Job Description

The F&B Reservation Agent manages and coordinates all F&B reservations, providing excellent customer service, and maintaining accurate records. The primary responsibilities include managing reservations with precision through multiple channels, providing personalized assistance to guests, and collaborating with various departments to ensure guest satisfaction.

Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. The role reports to the Global Head of People & Development of Scorpios.

• Handle incoming F&B reservation inquiries via diverse channels, ensuring accurate and efficient processing.
• Coordinate with the F&B team to ensure smooth operations and efficient table management.
• Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
• Collaborate with other departments to ensure a seamless guest experience.
• Delivery of processes as described during the training period, ensuring the replication of global operational standards.

Display cultural awareness and adapt communication styles to connect effectively with a diverse clientele.

• Previous experience in a similar role within the hospitality industry is preferred.
• Multicultural perspective and sensitivity.
• Experience with reservation systems within the F&B industry. Seven Rooms proficiency is preferred.
• Genuine passion in providing exceptional service.
• Excellent communication and organizational skills.
• Multitasking abilities by managing various communication channels including email and phones, in a professional manner.
• Fluency in English. Additional languages will be considered a plus.
• Flexibility during peak operational periods.

Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.