Service BDC Appointment Representative

Description

“Teamwork, growth, and fun—come for the job, stay for the career.”

Vaughan Automotive Group | Boerne, Texas
Hourly Rate: $16/hour + Bonuses (Top performers have earned up to $4,500 in ONE month!)

Vaughan Automotive is seeking friendly, customer-service-driven individuals with strong phone skills to join our in-person, team-based call center
. This isn’t just a job—it’s a career with growth opportunities, structured guidance, and ongoing support. You’ll work alongside a cohesive, high-energy team that knows how to work hard, support each other, and have fun while delivering world-class customer experiences
.

• Family-owned and operated—you’re more than just an employee; you’re part of the team.
• Clear structure, hands‑on training, and continuous coaching.
• Real professional growth and career advancement opportunities
  .
• A positive, collaborative environment where teamwork and recognition are part of everyday life.
• Competitive pay plus performance‑based bonuses.

As a Service BDC Professional- you are the voice of Vaughan Automotive—the first point of contact for our valued guests. You’ll deliver exceptional customer service over the phone
, making outbound calls to schedule service appointments and handling inbound calls from customers. Your goal is to maintain strong customer relationships and keep our service drives running smoothly.

• Make high-volume outbound calls (up to 200/day) and handle inbound calls efficiently.
• Follow call guides and scripts to maintain consistency and quality.
• Schedule appointments accurately, confirming dates, times, locations, and transportation.
• Document all interactions in CRM/DMS systems.
• Protect customer privacy and maintain professionalism at all times.
• Achieve performance standards that reflect excellence.

• Must live close enough to commute daily to our Boerne location
  .
• Call center and/or appointment setting experience.
• Ability to thrive in a fast‑paced, high‑volume environment.
• Computer proficiency and ability to learn CRM/DMS systems.
• Friendly, outgoing, professional, and collaborative.
• Strong desire to succeed and deliver exceptional customer service.

• 1+ years of call center, outbound calling, or appointment‑setting experience.
• Customer service background.
• Automotive industry experience (not required—we provide training!).
• Bilingual in English and Spanish.

• Monday–Friday: 11:00 AM – 8:00 PM
• Alternating Saturdays: 10:00 AM – 7:00 PM

Job Type: Full-time

• 401(k)
• Dental insurance
• Health insurance
• Paid time off Professional development assistance
• Vision insurance

Work Location:

In person