Service Admninstrator

Description

Van Delden Wastewater Systems is seeking an in office, full-time Service Administrator to perform administrative duties within our Aerobic System Service Department. This role includes auditing and processing service forms and invoices, while supporting customers, technicians and Service manager with a variety of tasks. If you’re an organized, detail-oriented multi-tasker, and thrive in a fast-paced environment, we’d love to hear from you!

As a family-owned business with over 88 years of experience, we pride ourselves on honesty, quality, and customer satisfaction. We foster a supportive and fun company culture where our employees are valued and treated as part of the family.

• Audit approximately 40-60 service forms daily, ensuring accuracy and quality control, both manually and with AI.
• Creating and processing invoices for the department, including correspondence with customer, processing payments, etc.
• Respond to customers service inquiries promptly via phone, text, email, etc.
• Communicate effectively with technicians, providing support and guidance.
• Encourage and lead technicians while maintaining a respectful and team-oriented environment.
• Cross train for serving as secondary to:
• Schedule and dispatch for maintenance service and service calls for five technicians, adjusting for emergencies as needed.
• Organize technician schedules, review departments payroll, follow up with customers.
• Process new and renewal service contracts.
• Follow up with customers for expiring contracts, expiring credit cards, unsold estimates, and outreach to past customers.
• Accept and process customer payments, including financing.
• Be point of contact for customer inquiries and service needs.
• Corresponding with County’s regarding service contracts and obtaining copies of permits.
• Assist with receiving inventory deliveries, customer walk-ins, etc.
• Cross train and assist with special projects and provide backup support for other office schedulers when needed.

• Experience:
  
  Office management, scheduling, or dispatching.
• Skills:
  
  Proficiency with Microsoft Office (Outlook, Word, Excel); experience with Service Titan or similar software is a plus, confortable or open to using Ai
• Strong organizational, time management, and multitasking abilities.
• Must be detailed oreinted.
• Excellent verbal and written communication skills with a positive, customer-focused attitude.
• Ability to lead with respect and contribute to team success.
• Ethical professionalism with a clean criminal history.

• Monday to Friday, 7:30am – 5pm.

• $18/hour.
• Pay increases based on demonstrated skills and abilities.
• Bonus opportunities available.

• Health, dental, and vision insurance.
• Life and disability insurance.
• 401(k) with employer match.
• Paid holidays, vacation, and training.
• Employee discounts and referral programs.
• No evening weekend work!

We’ve proudly served San Antonio, Boerne, and the surrounding Texas Hill Country for decades, providing honest and reliable septic services. Our motto, “Do it right or don’t do it at all,” reflects our dedication to both customers and employees.

If this sounds like the opportunity for you, fill out our quick 3-minute application today. We can’t wait to meet you!

Take the next step in your career with Van Delden Wastewater Systems—apply now!