Patient Care Navigator Neurology Institute

VIVO Infusion, LLC Neurology Institute of San Antonio/Kerrville/Boerne, A Vivo Infusion Company Patient Care Navigator Boerne, TX

Neurology Institute of Kerrville/Boerne is a busy neurology practice serving San Antonio, Kerrville, and Boerne, TX seeking a dedicated Patient Care Coordinator to join their team at their Boerne location. In this pivotal role you will guide patients in coordination of their care to outside physician practices/facilities by sending out referrals, medical records, and obtaining prior authorizations for MRIs. Experience in eClinical

Works is a plus and experience in obtaining prior authorizations is essential.

• $20.00 - $22.00/hour
• 5% Annual Bonus Potential
  - Paid Quarterly (Performance Based)
• Private Equity for the Greater Good
  - Company-wide Employee Ownership Program

• Medical, Dental, Vision
• HSA w/ Employer Contribution
• Touchcare
  - Insurance Concierge Service
• 401K with Match up to 4%
• PTO:
  Accrual 3+ weeks
• PTO Rollover and PTO Donation Program.
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus
  - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

• Full-Time
• Position
  
  Schedule:
  
  Monday
  - Friday | 8:00am-5:00pm
• FLSA Status:
  Non-Exempt

Clinical Operations Manager

1580 S Main St STE 101B Boerne,TX 78006

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support:
  Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatment's and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPPA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.

• High school graduate or equivalent, required.
• Medical Assistant Certification or Registration preferred.
• CPR/BLS, required.
• 6 months of clinical experience, required.
• Experience with eClinical
  
  Works is a plus
• 1 year in an administrative or customer service role, preferred.
• Phlebotomy and lab processing skills, preferred.
• A caring and compassionate personality
• Great customer and patient service
• Ability to multitask and work under pressure
• Excellent communication skills
• Assist with Referrals/Progress Notes/Medical Records/Prior Authorizations for MRIs
• Assist MDs and NPs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability…