Part time Guest Service Agent

Description

Our Front Desk Agents are the first face guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guests’ accounts upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, operating the hotel phone, and guest services.

• Approach all encounters with guests and associates with a smile.
• Handle check‑ins and check‑outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up‑to‑date working knowledge of all property amenities, events, local attractions, and things to do nearby.
• Operate the front desk computer system.
• Receive, log, and distribute packages, mail, and messages to guests and meeting rooms.
• Deliver guest items such as luggage, newspapers, amenities, or other items requested by guests or team members.
• Know and assist with emergency procedures as required.
• Perform other duties as assigned, which may include helping coworkers in other areas, maintaining a clean and organized work area, and ensuring overall cleanliness and safety throughout the hotel and grounds.

• High school diploma or equivalent required; college coursework in a related field helpful.
• Experience in a hotel or related field is a plus.
• Must be fluent in English, both written and verbal.
• Operational knowledge of Microsoft Office suite.
• Willing and able to stand for long periods of time.
• Capable of working with little or no supervision.
• Demonstrated ability to multi‑task, be detail‑oriented, and problem solve.
• Ability to work well in stressful, high‑pressure situations.
• Full‑time and part‑time positions available.
• Willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.

• Entry level

• Part‑time

• Hospitality