Leasing Professional - Calvert

LEASING PROFESSIONAL

SUMMARY

The Leasing Professional is responsible for managing the sales process from initial inquiry to lease signing, ensuring a high level of customer service is provided to prospective and current residents. This role requires a strong emphasis on resident retention, community engagement, and the ability to utilize technology effectively to manage resident information and marketing efforts.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Present the community and apartment homes in a professional and enthusiastic manner, highlighting key features and amenities that appeal to prospective residents.

• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.

• Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.

• Utilize property management software (such as Yardi or Real Page) to manage resident information, process applications, and track leases.

• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.

• Plan and execute resident retention programs, including community events and activities that foster a sense of belonging and satisfaction.

• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.

• Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.

• Other duties as assigned.

SKILLS AND EXPERIENCE

• High school diploma or equivalent required. Bachelor's degree preferred.

• Minimum of two years of experience in a leasing or sales role, preferably in the multifamily industry.

• Proficiency in property management software (such as Yardi or Real Page).

• Excellent customer service and communication skills.

• Strong organizational and time management skills.

• Ability to work independently and as part of a team.

• Must have a valid driver's license with no major infractions in the last 12 months.

• Excellent interpersonal and communication skills to effectively interact with residents, prospects, and colleagues.

• Strong ability to build rapport and establish positive relationships with residents.

• Proactive and solution-oriented approach to resident concerns and requests.

• Ability to work effectively in a fast-paced environment and adapt to changing priorities.

• Team player with a positive and professional attitude

• Ability to maintain a flexible schedule to support shifting business and operational needs.

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

REGIONAL LAWS AND REGULATIONS

The Leasing Professional must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona:
  Arizona Residential Landlord and Tenant Act

• California:
  California Tenant Protection Act of 2019

• Colorado:
  Colorado Warranty of Habitability

• Florida:
  Florida Residential Landlord and Tenant Act

• Georgia:
  Georgia Landlord-Tenant Handbook

• North Carolina:
  North Carolina Residential Rental Agreements Act

• South Carolina:
  South…