Technician, Service

Overview

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Global Industrial has been an industry leader for over 70 years, providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products sold through our website, corporate sales people and full color catalogs. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

• Provide outstanding CUSTOMER SERVICE.
• Visually inspect, test, and listen to machines and equipment to locate causes of malfunctions.
• Discuss machine operation variation with customers to diagnose problems and repair machines.
• Dismantle machine parts to detect wear, misalignment, or other problems.
• Remove and replace worn or defective parts.
• Install new or repaired parts; clean and lubricate shafts, bearings, gears, belts and other parts of machinery.
• Realign and adjust components such as spindles and clutches.
• Install and repair electronic components of machinery or equipment.
• Start machines and equipment to test proper operation following repair.
• Organize and plan with dispatcher follow-up repairs on equipment when all ordered parts have been received.
• Schedule repairs and PMs at similar locations when time and location permit.
• Organize new service requests with dispatcher in the same working area, as time permits.
• Complete timecards accurately and completely throughout the day.
• Record keeping and reporting of work orders, parts, supplies ordering, and a daily agenda.
• Complete work orders, submit parts orders and all required paperwork through tech portal / ERP System at each location.
• Organize parts received for van stock and follow up customer repairs.
• Collaborate with dispatcher for a productive route each day.
• Treat company equipment with care and follow PM guidelines on company vehicle.
• Perform additional duties as deemed necessary by a supervisor.
• Work safely in different environments and always put SAFETY FIRST.

• High school diploma or GED; good mechanical aptitude/skills.
• Self-starter with entrepreneurial spirit; operates within each customer’s business structure.
• Good driving record.
• Ability to read, write, and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent time-management skills.

• Excellent verbal and written communication skills; ability to communicate effectively with customers.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; handle problems involving several variables in standardized situations.

• Detail oriented
• Excellent listener
• Determination to be own manager
• Skilled in the use of hand and mechanical tools
• Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and a three-drawer tool chest
• Quality: demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality
• Safety and Security: observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• Dependability:
  • Excellent attendance
  • Responds to service request with high urgency
  • Follows instructions, responds to management direction
  • Takes responsibility for own actions
  • Maintain a valid driver’s license and safe driving skills
  • Must, at all times, meet state and federal regulations

• Occasionally required to drive long hours; regularly sit; use hands to handle or feel; reach with hands and arms; stoop, kneel or crouch; talk or hear and taste or smell.
• Regularly lift and/or move up to 10 to 50 pounds and frequently up to 100 pounds.
• Grease Tank Installers may need to move tanks up to 400 lbs with hand truck/dolly.
• Work on ladders and overhead piping as needed.
• Specific vision abilities include close, distance, peripheral, depth perception, and ability to adjust focus.

• Travel up to an average of 300 miles per day
• Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or…