Patient Access Representative; PRN - Angels Patient Scheduling

Join to apply for the Patient Access Representative (PRN) - Angels Patient Scheduling role at FMOL Health
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Responsible for accurately registering patients in EMR, including validating patient information, verifying insurance coverage, collecting required payments, and ensuring the patient's experience is best in class. Responsible for understanding and ensuring compliance with state and federal regulations related to hospital registrations.

• Customer Service/Patient Flow:
  Accurately and efficiently register patients in Epic; monitor and manage the flow of patients through the clinic, utilizing initiative to ensure the patient experience is best in class.
• Financial Responsibility:
  Monitor patient schedules, review accounts to determine the patient's financial responsibility, arrange payment plans, and assist patients with access to government and community resources.
• Referral Management:
  Work closely with physicians, nurse practitioners, and nursing staff to ensure referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
• Patient Access:
  Facilitate the patient's access to information, including MyChart.
• Record Updates:
  Accurately update patient records and enter/update charges as necessary.
• Clinic Operations:
  Support clinic, hospital, and health system initiatives related to day‑to‑day operations; manage cash according to established policies and meet site collection goals.
• Performance Excellence:
  Support organizational performance excellence initiatives, improve patient outcomes and satisfaction, and contribute to a Culture of Excellence.
• Training:
  Provide quality training and orientation for other team members when assigned.
• Other Duties:
  Perform other duties as assigned.

• 6 months of relevant experience (customer service, billing, registration, finance, or accounting) in a medical office, hospital setting, or insurance office; a bachelor’s degree substitutes for required experience.
• High school diploma or equivalent.
• Professional demeanor, excellent customer service skills, ability to multi‑task, critical thinking, demonstrated computer literacy, and ability to learn and demonstrate proficiency in Epic during the introductory period.

Our Lady of the Angels Hospital is part of FMOL Health. The health system was organized in 1984 to unite three existing hospitals in Louisiana under the Franciscan Missionaries of Our Lady’s mission of extending the healthcare of Jesus Christ to those most in need. Headquartered in Baton Rouge, Louisiana, the health system serves patients across the State of Louisiana through a network of hospitals, clinics, physicians, elderly housing, and integrated information systems and currently employs over 10,000 individuals.

Our Lady of the Angels Hospital’s exceptional team members put their hearts and souls into serving the Washington Parish community every day, striving to continually offer enhanced innovation and expanded access to quality healthcare, close to home.