Medical Secretary

Due to the promotion of the current post holder, we have an exciting and challenging opportunity for a Medical Secretary to join our friendly and welcoming team at Flansham Park Health Centre.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment.

You will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team, ensuring accuracy and attention to detail at all times, whilst projecting a positive and friendly image to patients, visitors and colleagues.

Duties will include but are not limited to:

• Typing letters, reports and associated documents as required.
• Liaising with external agencies and patients, dealing with or transferring calls appropriately.
• Processing requests for information.
• Support all clinical staff with general administrative/secretarial tasks as required.

Flansham Park Health Centre is a training Practice with 4 dedicated GP Partners and 4 Salaried GPs and 2 Retained GPs, supported by a team of highly professional clinical and non-clinical staff to provide the highest possible standard of care to over 13,200 patients.

Applicants who are patients of Flansham Park Health Centre:

Flansham Park Health Centre considers employing staff who are patients of the practice has significant disadvantages both to the patient and to the practice. Please note therefore that if your application is successful, you will be required to register elsewhere.

The following are the core responsibilities for this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Key responsibilities:

• Typing letters, reports and associated documentation as required
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Manage all enquiries in an effective manner
• Maintain and input accurate data into the patient's healthcare records as necessary
• Prompt and efficient filing, record keeping and the distribution of documents
• Process referrals using the electronic referral system (ERS)
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Read code data on Systm One
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Manage bookings for the private suite users as required.
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested.

In addition to the primary responsibilities, the medical secretary may be requested to:

• Partake in audits as directed by the audit lead
• Support the Admin Manager to coordinate and produce meeting agendas and record the minutes of meetings as required.

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting as a medical secretary

• Educated to GCSE level or equivalent, relevant experience
• GCSE English (C or above) and at least three others
• NVQ Level 2 in Health and Social Care

• Excellent communication skills (written and oral)
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.