Patient Services Co-ordinator

Job summary

We are excited to offer a position for a Patient Services Co-ordinator to join our reception team at Bersted Green Surgery. This role is perfect for an individual looking to develop skills and experience in customer service and administration, while contributing to a friendly and supportive GP practice.

We are looking for either full or part time Care Coordinator. Hours to be discussed at interview

Main duties of the jobAs a key member of our reception team, you will be responsible for:

Delivering a professional and welcoming reception and administrative service

Answering telephone calls and handling patient queries in a polite and efficient manner

Responding to online requests and emails promptly

Greeting patients and visitors at the front desk in a calm and courteous way Keeping patients informed of any delays

Notifying GPs of patient arrivals

Booking, managing and amending appointments in line with practice policy

Sending appointment reminders as required

Ensuring patient records are accurate and securely filed

Assisting with general administrative tasks as needed

Working effectively as part of a wider multidisciplinary team

About us Bersted Green Surgery is a friendly and forward-thinking GP practice based on the outskirts of Bognor Regis. We operate from a modern, purpose-built premises and provide care for around 13,000 patients.

You will be working as part of a close-knit team that includes receptionists, administrators, nurses, paramedics, GPs and management. We value teamwork, respect and high-quality care, and we are committed to supporting our staff with ongoing development.

Details Date posted
30 July 2026

Pay scheme

Other Salary
12.96 an hour

Contract Permanent Working  pattern

Full-time,

Part-time

Reference numberAJob locations
32 Durlston Drive Bognor Regis West SussexPO
22 9TD
United Kingdom Job description

Job responsibilities

The following are the core responsibilities of
the Patient Services Co-ordinator. There may be, on occasion, a requirement to
carry out other tasks. This will be dependent upon factors such as workload and
staffing levels:a.
Maintain
and monitor the practice appointment systemb.
Process
personal, telephone and e-requests for appointmentsc.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriatelyd.
Signpost
patients to the correct servicee.
Initiating
contact with and responding to, requests from patients, team members and
external agenciesf.
Code
data on the clinical IT systemg.
Photocopy
documentation as requiredh.
Data
entry of new and temporary registrations and relevant patient information as
requiredi.
Input
data into patients healthcare records as necessaryj.
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative teamk.
Manage
all queries as necessary in an efficient mannerl.
Carry
out system searches as requestedm.
Maintain
a clean, tidy, effective working area at all timesn.
Monitor
and maintain the reception area and notice boardso.

Support all clinical staff with general tasks as
requested
Job description
Job responsibilities

The following are the core responsibilities of
the Patient Services Co-ordinator. There may be, on occasion, a requirement to
carry out other tasks. This will be dependent upon factors such as workload and
staffing levels:a.
Maintain
and monitor the practice appointment systemb.
Process
personal, telephone and e-requests for appointmentsc.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriatelyd.
Signpost
patients to the correct servicee.
Initiating
contact with and responding to, requests from patients, team members and
external agenciesf.
Code
data on the clinical IT systemg.
Photocopy
documentation as requiredh.
Data
entry of new and temporary registrations and relevant patient information as
requiredi.
Input
data into patients healthcare records as necessaryj.
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative teamk.
Manage
all queries as necessary in an efficient mannerl.
Carry
out system searches as requestedm.
Maintain
a clean, tidy, effective working area at all timesn.
Monitor
and maintain the…