More jobs:
Customer Success Advisor - Tier 2 Escalations & AI Tools
Job in
Bognor Regis, West Sussex, PO21, England, UK
Listed on 2026-08-30
Listing for:
3310 John Wiley & Sons Ltd.
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Wiley in the United Kingdom is seeking an Associate Advisor to join our Customer Service team in Bognor Regis. You will take ownership of complex enquiries and escalations, collaborating with offshore service teams and internal stakeholders to deliver positive outcomes.
This Tier 2 role requires strong communication, problem-solving, and the ability to work across teams. You will use AI tools and automation to maintain efficiency and quality, while supporting training and knowledge sharing
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×