Remedials Service Co-Ordinator

Location:

Woodgate Valley, Birmingham

The role involves liaison between clients and field engineers, processing service reports, and generating remedial quotations.

• Process and review engineer reports using Corrigo work management system
• Interpret technical reports to identify defects, faults, and compliance issues
• Diagnose problems from engineer feedback and determine appropriate remedial actions
• Raise remedial works cost estimation and quotations
• Prepare risk assessments and method statements (RAMS) for fire protection works as required
• Maintain accurate documentation and records for audit and compliance purposes
• Address client queries and concerns professionally and promptly
• Build and maintain strong working relationships with internal engineers, service team and clients

• Demonstrable experience working with fire sprinkler systems and fire pumps (highly desirable) or the engineering/FM industry
• Understanding of fire protection system maintenance requirements and standards (highly desirable)
• Knowledge of health and safety requirements related to fire protection systems (highly desirable)
• Excellent computer literacy, including proficiency with work management systems (Corrigo experience advantageous)
• Strong written and verbal communication skills for client and engineer liaison (essential)
• Ability to interpret technical engineering reports and identify system faults (training will be provided) (highly desirable)
• Competent in fault diagnosis and problem-solving (training will be provided) (highly desirable)
• Capable of producing accurate cost estimates for remedial works (essential)
• Experience in preparing risk assessments and method statements (essential) What you can expect in return
  • Salary Range competitive and negotiable depending on relevant experience
  • 25 days holiday plus bank holidays and option to buy 5 days
  • Contributory company pension scheme
  • Life Assurance
  • Health care scheme
  • Hours:
    
    36.5 hours per week (Monday to Thursday 8:45 – 16:40, Friday 8:45 – 16:00)

  Please note:
  
  You may be required to undertake a DBS check as part of your job role at Hall & Kay.