Sales & Support VA

Join to apply for the Sales & Support VA role at Talent Pop App
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We're Hiring:
Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At Talent Pop App
, we partner with fast‑growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech‑savvy, and motivated to help customers find the right solutions, this role may be a perfect fit.

• When selecting the position during your application, please choose “Brand Concierge” from the available roles.
• In the application form, you’ll be asked for an application code – please enter SSVA in that field.

• Provide real‑time support to customers via live chat, email, SMS, and phone.
• Recommend products, assist in purchase decisions, and identify upsell/cross‑sell opportunities.
• Manage order inquiries, including shipping, tracking, returns, and refunds.
• Update CRM tools and track customer interactions accurately.
• Represent each e-commerce brand in a way that reflects their tone and values.
• Share customer feedback and insights to improve sales processes.
• Collaborate with internal teams to meet performance and service goals.

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles.
• Excellent written and verbal communication skills in English.
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools.
• Ability to work independently in a remote, fast‑paced environment.
• Detail‑oriented, proactive, and results‑driven.

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

• Performance‑based raises and commission opportunities.
• Paid time off.
• Monthly health stipend or HMO coverage to keep you feeling your best (location‑dependent).
• Recognition bonuses for outstanding performance.
• 100% remote setup with a supportive, collaborative team environment.
• Career development opportunities.

Join us at Talent Pop App and help shape the future of e-commerce sales and support. Apply today.