Sr. Payroll Operations Specialist

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the Play Station brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.

Our role at SIE is to create and nurture the experiences under the Play Station brand, a name synonymous with entertainment excellence and creativity.

Sony Interactive Entertainment (SIE) is seeking an experienced, organized, and collaborative Sr. Payroll Operations Specialist to support US and Canadian payroll operations within a global organization.

This role is responsible for coordinating, prioritizing, and executing payroll activities to ensure accurate, timely, and compliant payroll delivery. The ideal candidate understands end-to-end payroll processes, anticipates operational dependencies, and collaborates effectively with regional and global stakeholders.

The position requires hands‑on payroll experience, strong operational judgment, and the ability to leverage technology, AI, and performance metrics to drive efficiency and continuous improvement.

Payroll Operations

• Coordinate and execute payroll activities across multiple pay groups and processing cycles, ensuring accuracy, compliance, and timely completion.
• Manage payroll schedules, checklists, audits, reconciliations, and competing priorities.
  
  Sr.
• Support complex payroll activities, including leaves of absence, international assignees, terminations, and special payments.
• Proactively identify and resolve payroll discrepancies, operational risks, and processing delays.

Process Coordination and Collaboration

• Provide day‑to‑day operational guidance and indirect leadership to Payroll Analysts by coordinating work assignments, aligning priorities, monitoring progress, and supporting timely, accurate payroll execution without direct people‑management responsibility.
• Understand upstream and downstream payroll dependencies across HR, Benefits, Leaves, Finance, and other functions.
• Collaborate with regional and global stakeholders to resolve issues and improve payroll processes.
• Partner with technical teams on system‑related issues, business requirements, and user acceptance testing.

Employee Support and Continuous Improvement

• Manage employee payroll inquiries through case management systems, ensuring timely and accurate resolution.
• Monitor payroll KPIs, including accuracy, timeliness, exceptions, and case resolution.
• Leverage AI, automation, and analytical tools to improve efficiency, accuracy, and operational workflows.
• Identify recurring issues, support root cause analysis, and implement process improvements.

Compliance and Controls

• Apply US and Canadian payroll regulations and established company policies.
• Execute payroll controls, audits, and reconciliations while supporting SOX compliance and audit requirements.
• Maintain accurate payroll documentation, procedures, and records.

• 7+ years of progressive payroll experience supporting US and Canadian payroll operations.
• Hands‑on experience with Dayforce Payroll and Workday HCM
  ;
  Dayforce Workforce Management experience preferred.
• Strong understanding of end‑to‑end payroll processes, compliance requirements, and operational dependencies.
• Experience supporting international assignees or cross‑border payroll activities.
• Demonstrated ability to organize complex…