Front Office Assistant

Front Office Assistant 22151

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Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a collaborative environment placing a high emphasis on integrity, trust, and caring. We understand how each of us plays a significant role in positively impacting our company culture and have a deep commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression and dare we say it, a little bit of fun.

The Car Park is a rapidly growing company that leverages the power of cutting‑edge technology, legendary customer service, and best‑in‑class practices to operate the more than 500 locations within our portfolio across the United States. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities.

The Assistant Office Manager serves as the primary customer contact at the front‑line support for parking operations at the Boise Airport. This position works closely with the general public, airport tenants, airport administration, airline staff, and internal teams to support efficient day‑to‑day operations. In this role to be successful, you enjoy frequent customer interactions, be self‑motivated and solutions‑oriented, and thrive in a fast‑paced, collaborative environment.

This role requires strong organization skills, attention to detail, and an interest in working with data and statistics to support operational and financial reporting.

• Assist with general office and administrative tasks to support smooth daily operations.
• Provide front desk support to our customers and clients, serving as a primary point of contact.
• Answer and manage a high volume, multi‑line phone system.
• Process customer payments and respond to billing inquiries for daily and monthly parkers.
• Create and maintain documents using Microsoft Word; enter, track, and manage data in Excel; and respond to customer inquiries via Outlook email.
• Manage access requests and account changes for monthly parking customers.
• Collaborate with other departments and office team members to prepare daily and monthly reports, including accounting‑related information, facility usage, and operational statistics.
• Review daily operations and assist front‑line staff as needed to ensure efficient and consistent day‑to‑day operations.
• Compile, track, and organize data to support accurate reporting and informed decision‑making.

• Comfortable working with numbers, statistics, operational data and routine reports.
• Advanced computer skills and experience using online platforms and systems.
• Proficiency in Microsoft Office Suite, particularly for data tracking and reporting.
• Customer service experience in a high‑volume or public‑facing environment.
• Light bookkeeping or accounting experience is a plus.
• Working knowledge of office equipment.

• High School Diploma and one year of similar experience.

• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There’s also the opportunity to work with a genuinely awesome team of co‑workers

Equal Employment Opportunity

• Entry level

• Full‑time

• Other

• Facilities Services

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