Library Assistant III

The Boise Public Library is looking for a Library Assistant III to join the team at the Library! at Hillcrest branch. This position works directly with the public, helping customers find library materials and resources, use computers and technology, navigate their accounts, and answer questions about library services.

The Library Assistant III also plays an important role in the day-to-day operations of the branch, including supporting programs, helping train and guide staff, and coordinating work when a supervisor or librarian is unavailable. We’re looking for someone with strong customer service skills who is comfortable working with people of all ages and backgrounds and can handle a variety of situations with patience and good judgment.

This position works some evenings and weekends, and schedules may vary.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

• High school diploma or equivalent
• Four years of experience in a library setting or directly related field, working with diverse populations
• Or an equivalent combination of education and/or experience.

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

The benefits are real and among the best in the Treasure Valley:

• 100% Employer paid medical coverage for you and your family.
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours' notice will be provided prior to closing.

Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Assists library users with circulation, reference, readers advisory and other library services. Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an advanced knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures.

Performs proper library opening and closing procedures. Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Processes damaged or incomplete library materials. Orders supplies for office and programs.

Provides guidance, direction, and support for training for lower-level staff. In the absence of a librarian and supervisor/manager, coordinates day-to-day work, delegates tasks, and maintains branch operations.

Performs moderately complicated tasks that require knowledge, including but not limited to planning, publicizing and delivering in-house and outreach programs for users of all ages, as needed.

Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations. Maintains an awareness of current library trends and technologies.

Utilizes judgment, independent analysis and…