Sales Coordinator

Job Title: Sales Coordinator

Location: Eberlestock Headquarters

Schedule: Monday – Friday, 8AM to 5 PM (flex based on business needs)

Reports To: Director of Sales

The Sales Coordinator plays a critical operational role in supporting the full sales order lifecycle, from order entry and inventory alignment to logistics coordination and cross‑functional communication. This position ensures accuracy, timeliness, and clarity across all touchpoints of the order process, serving as a central connection between Sales, Operations, Customer Service, Marketing and external partners.

Eberlestock is a premium outdoor and tactical brand built on purpose, performance, and trust. Founded by an Olympic biathlete and driven by real‑world experience, our products are designed to perform when it matters most — in the backcountry, in the field, and everywhere reliability is non‑negotiable.

We’re building more than gear. We’re building a legacy brand that values craftsmanship, accountability, and people who take pride in doing things the right way. Our team is made up of individuals who care deeply about the work, challenge each other to be better, and understand that great products come from great people.

Authenticity
, where integrity drives every decision.

Quality, because every detail, every feature, and every idea is a reflection of our standard of excellence.

Guarantee, not just in our gear, but in how we show up for our customers, our community, and each other.

• Accurately enter and process sales orders within Net Suite, maintaining full ownership from order receipt through fulfillment.
• Ensure order details, inventory availability, and lead times are communicated clearly and accurately to both internal teams and customers.
• Maintain the order pipeline with up‑to‑date status, ensuring transparency and timely communication.
• Support order confirmations and resolve discrepancies quickly to keep orders moving without delay.
• Serve as a reliable liaison between the sales team and warehouse operations to align expectations and fulfillment timelines.
• Coordinate closely with Operations and Shipping teams to track shipments and ensure on‑time delivery.
• Monitor inventory levels to ensure timely order fulfillment, proactively communicating shortages or delays.
• Support restocking coordination with warehouse teams and maintain accurate insight into available inventory.
• Manage logistics for domestic and international orders, including communication with freight forwarders, couriers, and customs brokers.
• Ensure compliance with global shipping regulations, tariffs, and taxes while maintaining accurate documentation of international charges.
• Provide sales reps with real‑time inventory updates and actionable operational insights.
• Partner with Customer Service, Operations, and Marketing teams to ensure customer expectations are met or exceeded.
• Respond promptly to internal and external inquiries regarding order status, shipment timing, or inventory constraints.
• Collaborate closely with the B2B Sales Marketing Manager to support product launches, promotional initiatives, and the distribution of marketing assets.
• Relay field feedback from customers and the sales team to inform future marketing, sales strategy, and process improvements.
• Assist in creating and maintaining sales reports, forecasts, and KPI dashboards.
• Use Net Suite tools and Microsoft Excel to analyze sales trends and operational bottlenecks.
• Help identify inefficiencies within the order workflow and propose process improvements to reduce lead times and elevate customer satisfaction.
• Support adoption and implementation of new tools or processes that streamline sales operations or enhance logistics execution.

• 2+ years of experience in sales support, order entry, customer service, logistics coordination, or similar operational roles.
• Strong proficiency in Net Suite or comparable ERP systems; experience with RF‑Smartis a plus.
• Experience with inventory management principles and logistics workflows.
• Understanding of global shipping regulations, international freight, and customs processes.
• Strong written and…