Public Sector Account Manager

Public Sector Account Manager Req number:

R8789

Employment type:

Full time Worksite flexibility:

Hybrid Who we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes.

Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary As the Public Sector Account Manager, you will be responsible for managing comprehensive delivery operations for our Contingent Workforce Managed Services Program (MSP), fostering strong client relationships, and driving business development within your specific state.

Job Description We’re hiring a Public Sector Account Manager based in Boise, Idaho, to manage comprehensive delivery operations, drive program utilization and foster strong client relationships within the State of Idaho. This position is a full-time, salaried opportunity that is fully remote, but candidates must reside in the Boise area. This is a strong contingent MSP generalist role with a must-have focus on non-IT labor category delivery, ideal for someone with state of Idaho relationships and/or experience with non-IT staffing delivery.

The selected candidate will be responsible for managing comprehensive delivery operations for our Contingent Workforce Managed Services Program (MSP), fostering strong client relationships, and driving business development within their specific state. Only work authorizations not requiring sponsorship now or in the future will be considered. Local candidates, only please.

What You’ll DoManage end-to-end delivery operations for the non-IT contingent workforce program within the state, ensuring timely and quality talent placement

Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight

Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction

Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines

Cultivate and maintain strong, long-term relationships with key client stakeholders, acting as the primary point of contact for all program-related matters

Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed

Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement.

What You’ll Need

Required:

Reside in the Boise Idaho area and able to meet regularly on client site(s) as needed

Hands-on experience and knowledge of non-IT contingent workforce management3+ years of experience in account management, sales, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts

Knowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery, and broad labor category support

Prior Vendor Management System (VMS) application experience

Proven ability to grow accounts and manage operational delivery

Strong client and partner relationship management skills and a customer-centric approach

Knowledge of state government structures and procurement processes

Bachelor's degree in Business, Marketing, or a related field; equivalent experience…