Director of Site Services

A client of Insight Global is looking for a Director of Site Services to lead its field-based Site Services team and oversee punch-list work, warranty services, post-installation repairs, inspections, and project closeout activities. This is a highly visible, customer-facing leadership position responsible for building strong relationships with owners, general contractors, subcontractors, vendors, inspectors, and internal teams while maintaining company standards and contractual requirements.

The Director will oversee work involving drywall, painting, flooring, casework and millwork installation, door and window adjustments, and minor electrical and plumbing repairs.

Location:

Boise, ID Compensation: $120,000–$180,000 annually, plus variable incentive

Employment Type:

Full-time, Perm Travel:
Extensive travel required

• Lead and direct the Site Services team in completing punch-list items, warranty services, and post-installation in-suite completion work.
• Travel extensively to project sites to conduct inspections and represent the company with owners, contractors, and third-party inspectors.
• Coordinate schedules, field activities, and project communication with owners, general contractors, project managers, subcontractors, vendors, and clients.
• Ensure compliance with company standards, job-site safety policies, and applicable regulations.
• Maintain clean, organized, and safe work areas across active project sites.
• Perform and oversee inspections of buildings, equipment, and systems to proactively identify, document, and resolve issues.
• Manage field resources, track project progress, document completed work and materials, and resolve field issues as they arise.
• Track project revisions, discrepancies, and ongoing changes to support accurate records and continuous improvement.
• Lead root-cause analysis to identify, resolve, and prevent recurring service and manufacturing issues.
• Participate in field-report and service-issue reviews to identify defects and reduce future warranty claims.
• Coordinate with internal design and manufacturing teams to resolve construction and quality issues.
• Collaborate across departments to establish and maintain project goals, schedules, budgets, milestones, and deliverables.
• Support departmental budgeting, inventory control, and the procurement of tools, parts, materials, and supplies.
• Manage the department within established project budgets and Schedule of Values pricing.

• Bachelor’s degree in Construction Management or a related field, or extensive field-based construction experience.
• Five to ten years of progressive experience in commercial construction, site services, warranty, or field operations.
• Strong experience overseeing post-installation repairs, building inspections, punch-list work, and project closeout activities.
• Previous experience leading, coaching, and mentoring field-based teams in active job-site environments.
• Demonstrated knowledge of applicable building codes.
• Strong understanding of inspection processes, punch-list management, warranty work, and field-issue resolution.
• Experience coordinating directly with owners, general contractors, project managers, subcontractors, and third-party inspectors.
• Experience preparing clear and accurate field reports, project documentation, and written correspondence related to repairs, quality issues, and site activities.
• Proficiency with Microsoft Outlook, Excel, Word, Teams, and PowerPoint.
• Working knowledge of job-site safety practices and applicable safety requirements.
• Valid driver’s license and clean driving record.
• Willingness and ability to travel extensively, including extended stays at project locations.
• Must be authorized to work in the United States on a…