Onsite Customer Support Onsite - BILINGUAL

A client of Innova Solutions is immediately hiring for a Bilingual (Spanish) Customer Support Representative

Position type:
Full-time – Contract to Hire

Duration: 6+ Months with possible extension

Location:

Boise, Idaho 83704

As a Bilingual (Spanish) Customer Support Representative, you will :

• Handle all inbound customer support interactions (phone calls, email, web requests)
• Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions.
• Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce)
• Use the company Return Authorization process to facilitate warranty product replacements.
• Maintain clear and accurate records of all customer interactions.
• Ability to communicate clearly and effectively with our personnel, distribution, and other channel partners, and customers.
• Available to work a set day shift Monday-Friday (flexible schedule options are available)

The ideal candidate will have :

• A minimum of 0-2 years of related experience and / or training; or equivalent
• Call center : 2 years (Preferred)
• Customer support : 2 years (Required)
• Fluent in English and Spanish
• Proficient with Outlook, Microsoft Word, Microsoft Excel, and / or other basic computer-based communication tools
• Practical problem-solving, critical thinking, and troubleshooting skills.

Education :

• A high School diploma, GED, or technical school. (Required)

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Baby Rani

PAY RANGE AND BENEFITS :

Pay Range* : $21.00 TO $22.00 per hour

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following :
Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS :
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

• Named One of America’s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & Hire Genics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at  and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing…