Customer Experience Specialist

Join Our Team at Blue Gander Window Cleaning!

Located in Boise, Idaho, Blue Gander Window Cleaning is a leader in residential and commercial window cleaning across the Treasure Valley. We pride ourselves on delivering exceptional service while fostering a healthy, positive, and fun work environment.

We are currently seeking a dynamic and enthusiastic Customer Experience Specialist to join our growing company! This key role is responsible for owning the entire customer lifecycle from lead to loyalty, ensuring 100% responsiveness and optimal schedule density. If you enjoy talking on the phone, thrive in a fast-paced office environment, enjoy working with a supportive team, and have a passion for organization and customer service, we want to hear from you.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

• Inbound Command: Own all incoming customer communication (calls, emails, and texts), striving for zero missed calls during business hours.
• Pipeline Conversion: Manage the estimate-to-booking process, including pricing jobs/services, creating estimates, and following up on open proposals to maximize closing rates.
• Schedule Optimization: Strategically book and coordinate services in Housecall Pro (HCP) to minimize technician drive time and maximize "wrench time."
• Reputation Management: Manage the customer feedback loop (Surveys/Reviews) and resolve "Relational" callbacks (unhappy customers who don't need a redo, just an apology/adjustment).
• Outbound Momentum: Execute service plan follow-ups and marketing campaigns to proactively fill gaps in the schedule.
• Collaborate with sales and operations teams to maintain seamless workflows.
• Take on new tasks as needed, demonstrating flexibility and adaptability.

• Health and Dental Insurance: 100% premium coverage after 90 days with an option Vision addon at the employees cost.
• Generous Time Off:
  Two weeks of Paid Time Off and five paid holidays annually.
• Leadership Development Opportunities:
  Grow with us!
• Supportive Team Culture:
  Collaboration and mutual success are at the heart of our company.

• You enjoy talking on the phone—texting is for introverts!
• Numbers and data are your jam—you thrive in spreadsheets and analysis.
• You’re a confident decision-maker and can work independently.
• Providing excellent customer service and making people happy energizes you.
• You’re tech-savvy, comfortable with a variety of web-based software.
• You love solving puzzles and finding solutions to workflow challenges.
• Organization and communication are your superpowers.
• You’re excited about building, improving, and enhancing processes.
• Able to pass a background check.

Hours:

Monday-Friday, 8:30 AM - 5:30 PM

If you’re ready to join a team where the owners support and care for their employees, where your contributions make a real impact, and where you can grow alongside the company, we’d love to hear from you.

Apply Now and Be Part of Something Great!