Customer Success Specialist
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-01-07
Listing for:
Insight Global
Full Time
position Listed on 2026-01-07
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Base Pay Range
$21.00/hr - $25.00/hr
Job DescriptionWe are seeking a dedicated Customer Success Specialist to provide exceptional support for our ERP systems. The ideal candidate will assist customers in troubleshooting and resolving issues related to our ERP software, ensuring a smooth and efficient user experience.
Key Responsibilities- Provide exceptional customer service to clients via phone, email, and chat.
- Handle inbound tickets and phone calls, addressing customer inquiries related to financial accounts and transactions.
- Assist customers with their financial inquiries, including account information, transactions, and product details.
- Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
- Escalate recurring issues to appropriate agencies for resolution.
- Understand and navigate Enterprise Resource Planning (ERP) systems.
- Use Service Now for ticketing and issue tracking.
Bachelor’s degree and 2+ years of experience in customer service or technical support, preferably with ERP systems. Strong understanding of ERP software and its functionalities.
Seniority LevelAssociate
Employment TypeContract
Job FunctionCustomer Service and Finance
IndustriesGovernment Administration and Financial Services
Benefits- Medical insurance
- Vision insurance
- 401(k)
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