Customer Service Specialist

# Customer Service Specialist Apply
** Job#: 3054550
***
* Job Description:

** Customer Service Specialist
*
* Location:

** Boise, Idaho (Onsite)

Role Overview The Customer Service Specialist is responsible for resolving self-pay accounts. This role involves answering incoming calls from patients or their representatives, responding to inquiries, handling complaints, troubleshooting problems, collecting patient balances, and providing relevant information while maintaining working relationships with patients, guarantors, and business office departments.

Key Responsibilities
* Accept inbound phone calls from patients, physician offices, and insurance carriers to collect self-pay balances and resolve concerns.
* Make outbound phone calls to patients, physician offices, and insurance carriers as needed.
* Adhere to all applicable laws, regulations, and industry standards, including HIPAA guidelines.
* Verify each patient’s identity before disclosing information and update account details.
* Maintain quality results by adhering to guidelines, call metrics, and time management standards.
* Follow provided scripts to facilitate consistent and expedient account resolution.
* Respond to patient inquiries regarding billing procedures, policies, and statements.
* Utilize multiple resources to resolve patient inquiries during calls.
* Document all patient account activities concisely, including future steps needed for resolution.
* Under direct supervision, resolve routine questions and problems and escalate complex issues appropriately.
* Prepare written responses to patients regarding account resolution when necessary.
* Interact with administrative departments and hospital service areas to facilitate account resolution.

Required Qualifications
* Minimum 2 years of experience in a call center, customer service, collections, healthcare customer service, or revenue cycle environment.
* Demonstrated ability to process information quickly, accurately, and efficiently.
* Experience working in a metrics-driven environment focused on productivity, quality, and customer experience.
* Ability to work in a fast-paced environment without sacrificing accuracy or quality.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can reply STOP to cancel and HELP for help. You can access our privacy policy at
** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with…