Entry Customer Service Representative

Customer Service Representative

Join our team as a Customer Service Representative! Are you customer-focused, adaptable, and tech-savvy with strong multitasking skills? We're hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fast-paced, friendly environment with extensive training and growth opportunities. Enjoy a Monday–Friday schedule (no weekends!) that varies from 7:30am – 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employer-match and a pension plan), life insurance and much more!

Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met. Training will be held on-site in Boise, Idaho.

Customer Service Representatives deliver exceptional service in a team-oriented environment. They handle a high volume of customer calls and perform a variety of confidential, customer-focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records.

Important Dates:
We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position.

• The successful candidates will be expected to report to work on December 7th, to begin our comprehensive training program.
• The first round of interviews, which will last approximately 30 minutes, are scheduled for October 26th through October 30th.
• The second round of interviews, which will last approximately 45 minutes and will be conducted in-person, are scheduled for November 2nd through November 6th.
• The successful candidates will need to be in training from December 7th through January 29th, February 9th and 11th, March 5th, and March 8th through April 29th.

As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates.

A competitive candidate will have:

• Knowledge of:
  Personal computer applications related to customer service system operation and requirements
• Standard office software including Excel, Word, and Outlook
• Preferred:
  Microsoft Teams and One Note
• Skills in:
  Customer service, Interpersonal communication, Basic math, accounting, 10-key, and typing
• Ability to:
  Use good judgment in applying established guidelines to solve work problems, Maintain composure and deal effectively with a diverse customer base in stressful situations, Understand and carry out moderately complex written and oral instructions, Operate inbound or outbound phone system, Provide monitoring and guidance to less experienced members of the team, Deal effectively with customers and co-workers, Practice a flexible approach in working with team members to develop a successful team
• Preferred:
  Adapt to the ever-changing customer service environment

Minimum Requirements:

• Education:
  
  High school diploma or GED
• Experience:
  
  1 year of experience in customer service OR 2 years in a service-oriented environment
• Preferred: 2 or more years of customer service-related experience, 2 or more years of customer service-related experience in a call-center or high-volume service environment, Spanish bilingual

Physical Requirements:

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position.

This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

Additional Requirements:

Traditional schedules will include an eight-hour rotating schedule between the hours of 7:30am - 6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non-traditional business hours. Successful candidate must…