Customer Service Advisor

Essential Functions (Other Duties as Assigned)

• Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints).
• Identify customer needs through open-ended questions and active listening.
• Educate customers on available wash and detail packages, highlighting features, benefits, and value.
• Educate customers on available lube/car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only).
• Promote and sell memberships, including Fast Pass and Unlimited programs.
• Present and explain current promotions and incentives to encourage additional purchases.
• Assist customers with payment transactions at the kiosk and answer general inquiries.
• Overcome objections with professionalism and empathy to guide customers to the best solutions.
• Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns.
• Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties—varies by business needs.
• Perform routine cleaning and maintenance tasks, including pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment.
• Perform duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep.
• Perform other duties as assigned to support the team and site performance.

• High School Diploma or equivalent preferred, not required.
• Prior customer service or sales experience preferred, not required.
• Must be able to successfully pass a background check in accordance with company policies and applicable laws.
• Must be at least 16 years of age (or older where required by law or safety regulations).
• Valid driver’s license preferred (may be required depending on location and responsibilities).

• Basic understanding of customer service principles and practices.
• Familiarity with point‑of‑sale systems.
• Awareness of Spotless Brands’ wash services, detail offerings, and membership options.
• General knowledge of company policies and operational procedures.

• Excellent communication skills, including active listening and clear, persuasive speaking skills.
• Strong customer service and people skills; ability to build rapport quickly.
• Sales‑minded with the ability to highlight value and drive conversions.
• Effective organizational and time‑management skills.
• Ability to multitask in a fast‑paced, customer‑facing environment.

• Ability to work independently while remaining team focused.
• Ability to remain calm and professional under pressure or high‑volume periods.
• Ability to adapt communication style to meet different customer needs and personalities.
• Ability to operate or learn to operate point‑of‑sale and kiosk systems.
• Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Ability to walk, stand, and move, often on uneven or wet surfaces, through the site for several hours at a time.
• Ability to stoop, crouch, bend frequently, and use fingers, hands, and arms, including occasional ascending and descending a ladder.
• Ability to twist, carry, reach, push, and pull frequently.
• Ability to lift and carry 50 pounds without assistance for work‑related materials.
• Ability to work outdoors and be efficient in all weather conditions.
• Ability to work on your feet in a fast‑paced, physically active environment.
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high‑traffic areas.
• Use…