Customer Service Agent – UK market

Are you an experienced customer service professional with excellent English? Then we’d like to meet you.

You’ll be the first point of contact for our UK customers. You’ll answer questions by phone, email and chat, handle orders, returns and complaints, and make sure every customer feels well looked after. An interest in music or music gear is nice, but not required.

• Proven experience in customer service, preferably in e-commerce or retail
• Excellent English at native level (C2), spoken and written
• A clear, friendly and solution-oriented way of communicating
• Knowledge of the UK market or UK customer expectations is a plus
• An interest in music or music gear is nice, but not required

• Make our customer happy
• Be or become an expert
• Take the first step
• Always offer help
• Dare to do things differently
• Achieve more with less
• Do what you say
• Make our customer happy

• A challenging job
• Great colleagues
• An informal culture and dynamic working environment
• A team of specialists you can learn a lot from

With hundreds of thousands of orders shipped to millions of music-makers, producers, and other industry members each year, Bax Music is the market leader in the Benelux in terms of lighting, audio, musical instruments, producer and DJ gear. We aim to be the largest online music store in Europe, offering customers excellent service, specialist knowledge, and a vast catalogue of gear.