Customer Care Specialist

Remote

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Customer Care Specialists respond to our customers in a timely manner, providing them with best-in-class customer experience in a multi-channel, fast-paced support environment. They are responsible for solutioning all aspects ofinbound support requests including, but not limited to, understanding Herc Rentals’ processes, the ability to crossand upsell related to the equipment need presented, provide accurate equipment quotes and reservations, and provide website support for both internal and external customers.

These duties are performed while adhering topublished SLAs and established guidelines.

• Demonstrate a solid understanding of the equipment rental industry and the specific equipment werent and sell.
• Provide customers with advice on selection of various types of equipment.
• Demonstratea solid adherence to the “SayYES”policy.
• Showa solid comprehensionofoperational procedures.
• Handle and resolve all customer inquiries efficiently.
• Recognize and address escalation issues according to policy.
• Record all customer interactions in Salesforce as per guidelines.
• Deliver consistent, efficient, and effective customer service across multiple channels.
• Steadily maintain individual performance metrics for response time, availability, call quality, handling time, and abandonment rates.
• Adhere to the phone, email, and chat performance standards set forth in the Quality Program.
• Works with leadership to learn and handle various projects.
• Begins to manage portfolio of accounts.
• Possess skills for career advancement within the company.
• Adhere to the attendance policy and scheduled hours.

• 1 year of customer service experience.
• High School Diploma/GED required;
  College degree preferred.

• Type minimum 30 wpm.
• Must be knowledgeable and able to support others in the correct use in Rentalman.
• Proficient in MS Office
• Strong Salesforce expertise
• Capable of multitasking
• Proficient in MS Office
• Experienced in maintaining KPIs
• Effective team player
• Efficient time management
• Self-motivated and competitive

Req #: 71594

Pay Range:$23.50

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.