Mandarin-English Call Center CSR

Call Center Customer Service Representative / 62993
$25/HR
Bi-Lingual Mandarin& English required!
Must have energy experience or utilities background/call center experience!

We're looking for a Call Center Customer Service Representative to join a growing energy efficiency program. This is a remote, full-time
position.
This is a Long-Term contract position paying $25 per hour. You must have availability between 8:30 am and 8:00 pm Monday-Friday.
Bi-Lingual Mandarin& English required!

• Handle inbound and outbound calls, answer emails, and assist customers with energy efficiency and clean energy programs.
• Use call center software and CRM systems to document customer information and provide accurate program details.
• Meet performance metrics, including call times, wait/answer times, and customer satisfaction.
• Provide top-notch customer service while following all procedures and addressing customer inquiries in a timely manner.

• Required: Previous call center or customer service experience, strong verbal and written communication skills, proficiency with data entry, and the ability to multitask.
  
  Experience in the energy or utility sector is required!
  MUST BE BI-LINGUAL ENGLISH AND MANDARIN!
• Preferred: CRM software experience
• Ability to work independently and manage tasks efficiently in a team-oriented environment.
• High school diploma required; college degree a plus.

Sapphire Recruitment is an equal opportunity employer.