Dental Front Office Receptionist

Location: Carter Family Dentistry – Boise,

Position Type: Full-Time

Schedule: Monday – Friday (Standard daytime operating hours)

Pay Rate: $22.00 – $25.00 / hour + Monthly Team Performance Bonus Potential

Practice/Department: Front Office

At Carter Family Dentistry
, we believe exceptional oral healthcare begins with a warm, welcoming environment where patients feel like family. Located in Boise, our well-established, highly rated 7-operatory practice has served our community with high-quality general and cosmetic dental care for over three decades.

Our clinic combines state-of-the-art dental technology with a tight-knit, collaborative culture. With 3 experienced doctors, 4 hygienists, 3 dental assistants, and a long-standing, supportive team, we take pride in delivering a fun, stress-free work environment where every staff member is valued.

We are seeking a reliable, organized, and welcoming Dental Front Office Receptionist to serve as the heart of our practice. As the first point of contact for our patients, you will play a crucial role in managing patient flow, scheduling, insurance verification, and billing operations.

If you thrive in a fast-paced, collaborative setting with a long-tenured team that loves what they do, this is the perfect opportunity to build a rewarding career with an established practice!

• Patient Care & Reception:

  • Warmly greet patients upon arrival, manage the check-in/check-out process, and maintain an organized front reception area.

  • Answer multi-line phone calls, respond to patient inquiries, and deliver exceptional customer service.

• Scheduling & Operatory Support:

  • Manage patient scheduling to optimize clinical flow and keep daily doctor and hygiene schedules full.

  • Coordinate follow-up appointments, recall visits, and treatment plan scheduling.

• Insurance Verification & Billing:

  • Perform insurance eligibility verifications and pre-authorizations prior to scheduled visits.

  • Present treatment estimates, collect co-pays/patient payments at time of service, and process daily billing transactions.

• Administrative Coordination:

  • Maintain accurate patient records and chart documentation in practice management software.

  • Collaborate closely with clinical staff (doctors, hygienists, assistants) and front office teammates to ensure a seamless patient experience.

Requirements:

• Minimum of 1 year of prior Dental Front Office experience (REQUIRED).

• Foundational knowledge of dental billing, insurance verification, CDT coding, and scheduling workflows.

• Strong written/verbal communication, interpersonal skills, and customer service mindset.

• Ability to multitask effectively in a busy 7-operatory practice environment.

Preferences:

• Proficiency with dental practice management software (e.g., Denticon, Dentrix, Eagle Soft).

• Familiarity with major PPO insurance plans and patient financing tools (e.g., Care Credit).

• Competitive Pay: $22.00 – $25.00 / hour base rate + Monthly Team Performance Bonus Potential.

• Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off (PTO), and Paid Holidays.

• 401(k) Retirement Plan.

• Consistent
  
  Work Schedule:
  
  Full-time Monday through Friday schedule with standard daytime hours and weekends off!

• Exceptional Culture: Join a fun, supportive team with long-standing staff longevity and a great workplace atmosphere.