National Technical Training Manager

The National Technical Training Manager is responsible for developing and delivering technical, product, and practice-development training for employees and customers across the independent eye care professional channel. This role builds the knowledge, skills, and confidence of sales teams, customer-facing employees, and eye care professionals to support exceptional patient care, effective product positioning, and sustainable business growth.

Serving as a technical subject matter expert, the National Technical Training Manager translates complex optical concepts, technologies, and product information into engaging and practical learning experiences. The role leads both in-person and virtual training, supports new product and technology launches, develops training content and resources, and delivers continuing education programs, including ABO/NCLE-approved education.

The position partners closely with Learning & Development, Sales, Business Development, Marketing, Product Management, R&D, Global Training, and other cross-functional teams to ensure technical training is aligned with business priorities, customer needs, and evolving industry trends.

• Develop and deliver engaging in-person, virtual, and blended learning programs covering the full product portfolio, optical principles and technologies, product positioning, and practice development.
• Translate complex technical and optical information into clear, practical learning experiences appropriate for different audiences and levels of expertise.
• Facilitate technical education for sales teams, customer-facing employees, customers, and eye care professionals.
• Adapt training methods and content based on learner needs, business priorities, product developments, and market conditions.
• Maintain a high level of technical and industry knowledge to provide credible, relevant, and current education.

• Lead the planning and execution of annual and ongoing technical training initiatives across the organization.
• Develop training plans and learning experiences supporting new product launches, advanced optical technologies, business initiatives, and practice-development opportunities.
• Coordinate training calendars, audiences, content, resources, and delivery requirements to ensure effective execution.
• Partner with Learning & Development leadership to identify training priorities and develop scalable learning solutions.
• Evaluate training effectiveness and use learner feedback, business needs, and performance insights to continuously improve programs.

• Provide specialized technical and product training to sales representatives, customer service employees, and other customer-facing teams.
• Equip commercial teams with the technical knowledge and product-positioning capabilities needed to confidently engage customers and support business growth.
• Develop customer-facing educational programs that strengthen product understanding and help eye care professionals apply technical knowledge to patient and practice needs.
• Partner with Sales and Business Development teams to identify customer education needs and develop targeted learning solutions.
• Support practice-development education designed to help customers improve patient experiences and strengthen their businesses.

• Develop, maintain, and deliver continuing education programs that meet applicable ABO/NCLE requirements.
• Facilitate approved continuing education courses virtually and in person at customer events, trade shows, conferences, and other industry programs.
• Maintain required speaker qualifications and ensure continuing education content remains current and compliant with applicable standards.
• Partner…