Associate Instructor, Enterprise Learning

Virtual, USA

United States

$31.00/Hr.

- $34.00/Hr.

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert.

For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

The Associate ELS Instructor supports enterprise learning and development initiatives by delivering structured, company-aligned training programs that drive operational consistency and performance.

This role is primarily responsible for facilitating virtual and instructor-led training using established curricula, while reinforcing standardized processes and supporting skill development across teams.

Working in close partnership with ELS Instructors and cross-functional stakeholders, the Associate ELS Instructor ensures effective training execution, promotes learner engagement, and contributes to continuous improvement efforts. This role serves as a critical link between training design and field execution, while developing foundational skills in facilitation, coaching, and classroom management.

Training Facilitation & Delivery (50%)

• Facilitate instructor-led training sessions (primarily virtual, with some in-person delivery) using established content, delivery
• standards, and adult learning principles to ensure consistent, high-quality learner experiences.
• Lead structured, task-based discussions that reinforce key learning objectives, focusing on technical skill development, process adherence, and application of standardized procedures.
• Foster an engaging and well-managed learning environment by monitoring participation, pacing sessions effectively, and encouraging learner interaction.
• Reinforce company policies, procedures, and operational expectations during training sessions to support consistency and alignment across locations and teams.
• Monitor learner engagement and participation, fostering a structured and interactive learning environment that supports knowledge retention and skill application.

Training Operations & Administration (25%)

• Execute onboarding and enablement processes by assigning LMS coursework, monitoring completion, and following up with participants to ensure timely progression and accountability.
• Manage training logistics including scheduling support, attendance tracking, participant communication, and documentation to ensure accurate reporting and smooth program execution.
• Maintain accurate training records and support reporting needs to ensure accountability and visibility into participation and completion.
• Support the development, maintenance, and organization of training materials, job aids, and LMS content to ensure accuracy, accessibility, and alignment with current business practices.

Learner Support & Coaching (15%)

• Provide foundational coaching and real-time feedback to learners to reinforce desired behaviors, with guidance from senior instructors as needed.
• Monitor learner progress and engagement, identifying individuals who may need additional support.
• Assist in evaluating learner performance through assessments, participation, and observed behaviors; elevate risks or development needs as appropriate.

Continuous Improvement & Instructor Support (10%)

• Capture learner feedback, frequently asked questions, and observed performance gaps; synthesize insights and elevate trends to
• ELS Instructors and leadership to inform ongoing training improvements.
• Support the maintenance and updates of training materials, job aids, and documentation to ensure alignment with current processes.
• Participate in team meetings, calibration sessions, and training observations to continuously improve facilitation effectiveness and instructional consistency.
• Maintain awareness of training best practices and apply feedback to continuously improve delivery skills.

• Foundational knowledge of collision repair operations
• Basic…