More jobs:
Field Service Engineer ; Customer Service Engineer
Job in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-10-07
Listing for:
NPAworldwide
Full Time
position Listed on 2026-10-07
Job specializations:
-
Engineering
Field/Service Technician -
Trades / Skilled Labor
Field/Service Technician
Job Description & How to Apply Below
Job Description
- Atomic Layer Deposition (ALD) tool(equivalent)
Equipment Installation&Maintenance: - Performbasicserviceactivities.
- Installandsetupequipmentatcustomersites.
- Conductsystemupgradesandmodificationsasneeded.
- Conductroutinepreventivemaintenancefollowingestablishedprocedures.
- Complywithallsafetyprocedures.
- Troubleshooting&Repair:
- Assistsotherengineersintroubleshootingfabissues.
- Beabletodiagnoseandresolvehardwareissuesinsemiconductorequipment.
- Beabletoperformrootcauseanalysisandimplementcorrectiveactions.
- Escalatecomplextechnicalproblemstoengineeringteamswhennecessary.
- Customer Support&Training:
- Undergoon-the-job training(OJT) forprimaryproductsandplatforms.
- Beabletoprovidetechnicalassistanceandguidancetocustomersonequipmentoperation.
- Beabletotraincustomerpersonnelonpropermaintenanceandtroubleshootingprocedures.
- Actasaliaisonbetweencustomersandinternaltechnicalteams.
- Documentation&Reporting:
- Maintainservicelogs,reports,anddocumentationforallcustomerinteractions.
- Providefeedbacktoengineeringandrelevantteamsonrecurringissues.
- Ensurecompliancewithsafetyandqualitystandards.
- Collaboration&Continuous Improvement:
- Workcloselywithfieldservice,engineering,salesandotherteams.
- Stayupdatedonthelatestadvancementsinsemiconductormanufacturingtechnology.
- Participateincontinuousimprovementinitiativestoenhanceserviceefficiency.
- Maintainaharmoniousworkenvironmentandavoidcreatingdiscord.
- WORKETHIC
- Bringapositiveattitudetoworkatalltimes(avoiddisplaying negativeattitudes,especiallywheninteractingwithcustomers)
- Maintainprofessionalismandawillingnesstocontinuelearningabouttheequipment.
- Bepunctualforassignedtasksandtakeresponsibilityfortheequipmentinchargeof.
- Beaccountablefortheequipmentunderyourresponsibility.
- Bachelorsdegreeinregardlessofmajor,noworkingexperienceisrequired.
- Basicknowledgeofelectronicsandmechanicalsystems.
- Excellentcommunicationandcustomerserviceskills.
- Asolution-orientedmindsetinafast-paced environment.
- Acustomer-focusedmentalitywithaconsistentlypositivedemeanor.
- Willingnesstotraveltocustomersites,when needed(domesticandinternational).
- Notravelrestrictionsdomesticallyorinternationally.
Initial Comprehensive Training in South Koreafortechnicalproficiency Required . (Approx. 4 weeks - Company-Sponsored travel and accommodations provided)
- CandidatesmustbefullyauthorizedtoworkintheUS.VisasponsorshipisNOTavailableforthisrole.
- RelocationpackageisNOTavailableforthisrole.
- Musthavereliabletransportationforcommutingtothecustomersiteandcompanylocationsasneeded.
Salary Type :
Annual Salary
Salary Min : N/A 50000
Salary Max : N/A 80000
Currency Type : N/A
We are currently recruiting a Field Service Engineer I (Customer Service Engineer) for our team in Boise, , United States.
This opportunity is part of our work in Engineering.
The advertised compensation is 50.000 - 80.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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