Sustaining Engineer

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contractor

Remote

LG Energy Solution Vertech, Inc. (LGES Vertech) is a leading provider of grid-scale integrated energy storage systems, delivering safe, reliable, and high-performance solutions to customers worldwide. Powered by our proprietary AEROS® energy operating system, we use advanced monitoring and controls to help customers optimize system performance and maximize the value of their energy storage assets.

The Sustaining Engineer is responsible for improving the reliability, maintainability, and serviceability of LG Energy Solution Vertech's deployed Battery Energy Storage System (BESS) fleet. This role serves as the bridge between field operations and engineering, transforming operational experience, fleet issues, and lessons learned into sustainable improvements across products, processes, documentation, and maintenance programs. Working within the Service Engineering organization, the Sustaining Engineer develops and maintains the technical infrastructure required to support long-term service obligations, including preventative maintenance programs, service procedures, troubleshooting resources, service tooling, engineering change implementation, reliability initiatives, and lifecycle support strategies.

The role works closely with Field Service, Sustaining Engineering, Product Management, Quality, Supply Chain, Operations, Training, and Product Engineering teams to ensure deployed products remain serviceable, supportable, and continuously improving throughout their operational life.

• Develop and maintain service SOPs, work instructions, troubleshooting guides, service bulletins, maintenance procedures, and other technical documentation.
• Establish and improve standardized service processes, best practices, and field execution standards.

• Develop and maintain preventative maintenance programs, maintenance strategies, tooling requirements, and service deliverables supporting long-term service agreements.
• Support lifecycle planning activities including product updates, obsolescence management, upgrade strategies, and legacy product sustainment.

• Identify recurring fleet issues, support root cause investigations, and drive corrective actions that improve reliability, maintainability, and serviceability.
• Translate field lessons learned into durable improvements across products, procedures, documentation, and support processes.

• Partner with Product, Engineering, Quality, and Field Service teams to improve maintainability, diagnostics, field repairability, and long-term supportability of deployed products.
• Support service readiness activities for new products, engineering changes, and major product revisions.

• Provide technical support for complex field issues and escalations as needed.
• Develop and maintain service tools, technical resources, and knowledge-management assets that improve field effectiveness and reduce future support burden.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or equivalent technical experience.
• 3-8 years of experience supporting industrial equipment, energy systems, electrical infrastructure, automation systems, or similar technical products.
• Experience developing technical procedures, maintenance documentation, engineering specifications, or operational work instructions.
• Strong troubleshooting and…