Financial Service Representative; Loan Officer Bilingual; Spanish

Full Time Financial Service Representative (Loan Officer) Bilingual (Spanish/English) Required

Join to apply for the Full Time Financial Service Representative (Loan Officer) Bilingual (Spanish/English) Required role at Mountain America Credit Union
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At Mountain America, we create exceptional service experiences with every member, every time. We provide life-changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Boise Ustick Road Branch
10440 West Ustick Road
Boise, Idaho 83704

Full Time;
Monday – Friday 8:40am – 6:15pm
Saturdays 8:40am – 2:15pm

* Day off during the week when a Saturday is worked*

• Competitive pay starting at $18.50 per hour; potential increase with experience plus incentives
• Additional $1.00 per hour for fluency in both Spanish and English
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

• Provides exceptional member service by assessing member needs and advising them to improve their financial situation, including opening new accounts, servicing existing accounts, and explaining products and services that best suit members’ needs.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction, building the membership base and account retention.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviews credit reports and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans.
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations relating to the position.
• Cooperates with Loan Underwriters and Title Specialist.

• Acts as a liaison to Business Services.
• Reaches out to the community through outbound phone calls and by attending SEG events.
• Performs Teller duties as needed.
• Represents the credit union in a professional manner, both in dress and in actions.
• Keeps work area neat and clean.
• Responds to email/voicemail/missed calls/other communication in a timely manner.
• Actively participates and completes product knowledge courses.
• Complies with all regulations as required by law.
• May require travel to other branches.
• Performs other duties as assigned.

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively…