Finance Manager - Operations

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process.

We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

We are looking for an analytical, self-directed Finance Manager to own financial planning and analysis for our fulfillment centers. You will manage variable and fixed fulfillment cost, serve as the closest finance partner to fulfillment center (FC) leadership, and take over variable fulfillment ownership from the hiring manager, escalating findings and obstacles upward rather than relying on day-to-day direction. You will lead the annual operating plan (AOP) for fulfillment, build and improve the models that drive it, and make the numbers trusted by operators who challenge them.

Fulfillment cost data lives in multiple systems, so you will need to piece together a coherent, defensible story and know when the data is acceptable.

• Rigorously analytical: able to work out what an analysis requires, dig in, and at minimum ask the right questions without constant guidance
• Curious and self-directed, and comfortable getting started in a fast-paced environment with ambiguity
• Operationally fluent: understands how fulfillment centers run and what drives labor productivity and variable cost
• A relationship builder who earns trust with operations leaders through accurate, thorough analysis
• Confident presenting data and defending assumptions to senior leaders
• A good teammate: fun, adaptable, and able to thrive in an entrepreneurial culture

• Build, maintain, and improve financial models for forecasting fulfillment cost (variable cost per unit/order, labor, fixed expense), independently identifying what the business needs and the analytical framework to answer it
• Own variable fulfillment cost management and fixed fulfillment expense, including fixed initiatives such as equipment and leasing decisions, and report findings and obstacles to your manager
• Lead the AOP for variable and fixed fulfillment, partnering with FC directors to gather inputs and contributing to the planning narrative end to end
• Prepare monthly, quarterly, and annual reporting and variance analyses for operations and senior leadership, highlighting opportunities to reduce fulfillment cost
• Perform ad hoc analysis to identify trends across variable fulfillment cost drivers, and own forecast accuracy for variable and fixed fulfillment
• Analyze KPIs such as units per hour (UPH), variable cost per unit, and total fixed spend, and aggregate data across multiple systems into a single reported view
• Own labor planning for the fulfillment centers, including hourly labor requirements with Talent Acquisition and attrition and shift structure with People Ops; build on the existing labor model and recommend improvements
• Model the financial impact of process changes and capex/opex tradeoffs, and lead ongoing tracking of initiative performance
• Support month-end close with Accounting
• Partner daily with FC directors and Operations leadership as their right-hand analytical resource, and contribute to strategic cost-optimization and efficiency projects, including new FC launches

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