MA Care Management Coordinator

MA Care Management Coordinator Full‑Time Days

Saint Alphonsus Health System seeks an experienced Medical Assistant (MA) to serve as a Care Management Coordinator within the Health Alliance Clinical Team.

As a key member of the Alliance Performance Improvement Team (PIT), Post‑Acute Care Management (PACM), and the Alliance Clinical Team (ACT), you will support patient care management, preventative screenings, and quality‑measure activities. The role blends clinical skills, administrative expertise, and a commitment to patient‑centered care in a dynamic environment.

• Utilize standardized screening tools to triage inbound patient phone calls and make outbound calls to assess patients for care management, transition, or coordination programs.
• Determine patients’ readiness for care management services using standardized tools, ensuring appropriate care pathways are followed.
• Identify patients overdue for visits, labs, or referrals and arrange for follow‑up services or appointments as appropriate.
• Obtain, review, and screen patient lists for prioritization of outreach and clinical program necessity.
• Use standardized tools and scripts to perform outgoing patient calls aimed at screening, educating, motivating, and enrolling patients in care‑management, transition, and coordination programs.
• Review and distribute ACT and PACM reports, including the patient daily census, and engage in proactive outreach to schedule appointments and follow up on patient needs.
• Manage ongoing reconciliation of PCP attribution between payer records, patient attestation, and the electronic health record (EHR).
• Ensure all follow‑up services or activities are documented in the medical record, closing the loop on patient care activities.
• Assist the Performance Improvement Team with periodic chart reviews in coordination with the care‑management process.
• Aid in identifying methods to improve patient care and ACT and PACM clinical workflows.
• Adhere to regulatory compliance requirements, including Joint Commission and CMS standards, and maintain confidentiality regarding patient and organizational information (HIPAA).

• High school graduate or equivalent required.
• MA certification required from one of the following SAHS approved agencies:
  • American Association of Medical Assistants (CMA)
  • American Medical Technologists (RMA)
  • National Healthcare Association (CCMA)
  • National Center for Competency Testing (NCMA)
  • American Registry of Medical Assistants (ARMA)
• Three years of MA experience required, five years’ experience preferred.
• Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network required at hire.
• Electronic health record (EHR) experience a plus. Experience with process improvement or lean philosophy preferred.

• Market‑competitive pay, generous PTO, and multiple options for comprehensive benefits beginning day.
• Retirement planning and matching, college savings plans, and multiple life insurance plans that evolve with your needs.
• Employee Assistance Programs, tuition reimbursement, and educational opportunities to support growth.

• Hybrid: home and office. The office is expected to be near the Boise Regional Medical Center; the exact address will be confirmed later.

• 40 hours per week, Monday‑Friday, approximately 8:00 am – 5:00 pm.

• Faith‑based, not‑for‑profit health system serving Idaho, Oregon, and northern Nevada.
• Four hospitals, 609 licensed beds, and 73 clinic locations.
• Ranked among the Top 15 Health Systems nationally by IBM Watson Health.
• Home to the region’s most advanced Level II Trauma Center and a Commission on Cancer accredited program.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.