Patient Financial Advocate Job Boise area,Idaho USA,Healthcare

Description:

Compensation: $19:00/hr

Schedule: Monday - Thursday 8:30 AM - 6:00 PM PST, Friday 10:00 AM - 2:00 PM PST

Location: Remote (Alaska, Arizona, Arkansas, Florida, Idaho, Maryland, Montana, New Mexico, North Carolina, North Dakota, Oregon, Texas, Washington

About Us:

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 90 clinics across 11 states, we continuously strive to be the nation's leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Patient Financial Advocate to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.

We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion. Below are some specifics on what Ideal Option offers and the role.

The Role:

The Patient Financial Advocate (PFA) provides outstanding service to patients with billing inquiries. This role serves as a key liaison between patients and internal departments to resolve billing issues and collect outstanding balances. The ideal candidate is a quick learner who can follow documented training processes, creatively problem-solve when issues arise during patient interactions, and consistently provide compassionate, patient-centered care.

Additional responsibilities include:

Connects with patients via clinic chats, phone, texting and email regarding outstanding balances to encourage and set-up personalized payment arrangements
Educate patients on their financial responsibility, their bill and claims processing, payment options, and payment plans
Partner with medical assistants to ensure patients and clinic staff receive prompt, thorough responses to their patient collections-related needs and inquiries
Negotiate payment arrangements while maintaining empathy and professionalism
Review, maintain, and manage patient alerts and accounts to ensure updated information in chart, accurate charges, payments, adjustments, and balances
Generate and review patient statements and billing correspondence
Serve as a patient advocate by addressing billing questions and concerns clearly and compassionately
De-escalate difficult situations while maintaining a professional, respectful tone
Identify billing discrepancies and initiate corrections as needed
Post payments and refunds accurately and timely
Maintain accurate documentation of all patient interactions and account activity
Ensure compliance with HIPAA, the Privacy Act, and 42 CFR Part 2
Meet productivity, quality, and customer service standards
Other projects and duties as assigned

Requirements:

Minimum Requirements:

Required: High School Diploma or GED

Preferred:

AA or 1--3 years of experience in medical billing, patient collections, or healthcare revenue cycle
Knowledge of medical billing processes, insurance terminology, and patient responsibility
Strong communication and customer service skills
Ability to handle sensitive financial conversations with empathy and professionalism and to de-escalate situations promptly
Proficiency in electronic health records (EHR) and billing systems
Familiarity with Medicare, Medicaid, and commercial insurance plans
Experience using personal computers, including Microsoft Office Suite, with the ability to multitask within internet browsers and electronic spreadsheets