Supervisor Pharmacy Technician Outpatient Pharmacy

Position Type

Full-Time

Job

158653

City

State

Category

Pharmacy

St. Luke's Health System
Location: Boise, Idaho
Department: Outpatient Pharmacy
Employment Type: Full-Time

Schedule

Monday through Friday, 7:00 a.m. to 7:00 p.m. with variable start and end times. Occasional Saturday shifts from 8:00 a.m. to 3:00 p.m. may be required based on operational needs.

Overview

e's, our dedicated team of professionals strives to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. We are seeking a Pharmacy Technician Supervisor to join our Boise Outpatient Pharmacy team.

The Pharmacy Technician Supervisor is responsible for overseeing the daily operations, productivity, and performance of a team of approximately 16 Pharmacy Technicians within a high-volume outpatient pharmacy setting. This role serves as a key operational leader, ensuring efficient workflow management, staff development, regulatory compliance, quality improvement, and exceptional patient service. Final verification of technician work remains under the authority of a licensed pharmacist.

What You Can Expect

As the Pharmacy Technician Supervisor, you will provide leadership and direction to pharmacy technical staff while supporting operational excellence and a culture of accountability, teamwork, and continuous improvement. This position plays a critical role in maintaining safe, efficient, and sustainable pharmacy operations that directly support patient care and prescription processing.

Responsibilities

• Provide day-to-day supervision and coordination for a team of approximately 16 Pharmacy Technicians.
• Monitor, prioritize, and optimize technician workflow to ensure timely prescription processing and service delivery.
• Support pharmacy operations by overseeing activities related to medication preparation, dispensing support, and prescription processing for pharmacist verification.
• Coach, mentor, and provide guidance to technician staff to ensure high-quality performance and professional growth.
• Coordinate onboarding, training, competency development, and ongoing education for Pharmacy Technicians.
• Develop and maintain employee work schedules to support staffing needs and operational demands.
• Participate in recruiting, interviewing, onboarding, performance evaluations, corrective action processes, and other employee relations activities in partnership with pharmacy leadership and Human Resources.
• Monitor productivity, quality, and operational metrics and lead performance improvement initiatives.
• Ensure compliance with state and federal regulations, accreditation standards, organizational policies, and pharmacy best practices.
• Support inventory management, record retention, controlled substance documentation, and other operational compliance activities.
• Serve as a liaison between frontline staff and pharmacy leadership, fostering communication and employee engagement.
• Identify opportunities for workflow enhancements, process improvement, and increased operational efficiency.
• Ensure technician staff complete assigned duties and maintain established service standards.
• Assist with departmental projects and perform other duties and responsibilities as assigned.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• Four (4) years of Pharmacy Technician experience required.
• Prior lead or supervisory experience preferred.

Licenses & Certifications

• Valid Pharmacy Technician Registration in the state of Idaho (or state of practice).

Preferred Qualifications

• Demonstrated leadership, coaching, and team development experience.
• Strong organizational, communication, and problem-solving skills.
• Experience with outpatient pharmacy operations, workflow management, and quality improvement initiatives.
• Knowledge of pharmacy regulations, compliance requirements, and inventory management practices.

Physical Requirements

• Frequently communicates with patients, providers, staff, and leadership to exchange information and provide direction.
• Frequently performs fine motor tasks related to pharmacy equipment and medication handling.
• Continuously utilizes visual acuity to identify medication labels, colors, and package details.
• Frequently exposed to blood, bodily fluids, non-intact skin, or tissue.
• Occasionally ascends or descends to access inventory and supplies.
• Occasionally positions self to retrieve items from various storage locations.
• Occasionally performs repetitive movements.
• Occasionally exposed to indoor and outdoor environmental…