Hotel Front Desk Manager​/Guest Services Manager

Position:
Guest Service Manager

Starting Salary Range : $50,000 - $55,000 / year or more based on experience.

Employment Type:

Full-Time

Final date to receive applications:
December 17, 2025

Lee abajo para ver en español.

Are you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We're seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests.

• Team Culture : We work as a team and take pride in supporting each other every day
• Training and Growth : We provide on-the-job training and support career growth within the company
• Employee Recognition :
  We celebrate achievements and recognize the hard work of our team members

• 11 paid holidays per year, paid vacation, sick, bereavement, & jury duty
• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Short- & long-term disability coverage paid by RMC
• Life / AD&D insurance company provided with additional optional coverage for your family
• Long-term care coverage paid by RMC with additional coverage available
• Tuition reimbursement for college credits or professional certification
• Flexible spending plans options
• 401(k) retirement plans with company contribution
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

• Manage the daily operations of the front desk, including guest check-in / check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent communication skills and a commitment to guest satisfaction.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for hospitality and a desire to create memorable experiences for guests.

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and wellbeing.

Eres un profesional de la hospitalidad con pasión por brindar experiencias excepcionales a los huéspedes? Posees fuertes habilidades de liderazgo y comunicación? Estamos buscando un Gerente de Servicios al Huésped para supervisar nuestras operaciones de recepción y garantizar el más alto nivel de servicio para nuestros huéspedes.

• Cultura de equipo : Trabajamos en equipo y nos enorgullecemos de apoyarnos mutuamente cada día.
• Capacitación y crecimiento :
  Proporcionamos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
• Reconocimiento de empleados :
  Celebramos los logros y reconocemos el arduo trabajo de nuestros miembros del equipo.

• 11 días festivos pagados al año, vacaciones pagadas, licencia por enfermedad, duelo y jurado.
• Planes de salud, dental y de visión accesibles para ti y tu familia.
• Cobertura de accidentes, enfermedades críticas y hospitalaria a bajo costo.
• Cobertura de…