Courtyard Marriott Front Desk Agent

Description

Experts in the art of hospitality, Courtyard by Marriott and the Block
22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Front Desk Agent at Courtyard, you’ll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Keeps updated knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Perform other job-related duties as assigned.

• Must have excellent English communication skills and be able to read, write and speak fluently.
• Experience:
  
  Customer Service background preferred but not required.
• Ability to operate computer, cash register and calculator.
• Ability to work well as part of a team or on your own and can solve problems independently.
• Project a professional image at all times through appearance, dress, and behavior.
• Capability to manage multiple tasks simultaneously while maintaining attention to detail.

Physical Requirements:

• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds.
• Prolonged periods of standing at front desk and working on a computer.

Hours:

Evenings (2-10pm or 3-11pm)

Availability to work weekends and holidays according to business needs.

$16+ DOE

Block 22, LLC is proud to offer an award-winning, comprehensive benefit package to all full-time employees designed to support your health, well-being and future. Successful candidates exhibit the core values of Teamwork
, Respect
, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.