Front of House Manager

Front of House Manager page is loaded## Front of House Manager locations:
Boise, Idahotime type:
Full time posted on:
Posted Yesterday job requisition
** ABOUT TOPGOLF
** Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.
** WHAT WE'RE SEEKING
** We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care.

If hospitality is more than a job title to you, this is where that shows.
** WHAT YOU WILL DO
**** Lead the Guest Experience**- Set the daily standard for service and hospitality across the front of house
- Stay visible on the floor and interact with guests to assess and elevate their experience
- Always uphold operating procedures and guest safety and satisfaction standards
- Ensure all guest areas are fully staffed and functioning efficiently
** Coach and Develop the Team**- Supervise front of house team members and coach them in the moment
- Drive team member engagement and create a team culture rooted in care and accountability
- Support hiring, scheduling, onboarding, and ongoing development
- Delegate tasks clearly and follow up to ensure completion
** Manage Operations**- Execute opening and closing procedures and manage assigned shifts
- Use business metrics and guest feedback to drive performance improvements
- Maximize revenue and profit within your area of responsibility
- Support ordering, inventory management, and facilities needs as assigned
** Uphold Standards and Culture**- Demonstrate Topgolf's core values:
Fun, One Team, Excellence, Courage, and Caring
- Maintain compliance with all health, safety, and operational standards
- Champion a positive, high-energy work environment that reflects the Topgolf brand
** CORE COMPETENCIES FOR SUCCESS
**** Customer Focus** | Building strong customer relationships and delivering customer-centric solutions.

- Gathers guest satisfaction input on behalf of the team and takes action on findings
- Holds Team members accountable for meeting and exceeding guest expectations
- Addresses gaps in the team's ability to meet emerging guest needs
- Aligns daily operations and team behaviors to create outstanding guest experiences
** Builds Effective Teams** | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

- Communicates clear goals, roles, and expectations to all team members
- Coaches others on how to deliver best-in-class hospitality
- Ensures the team has the right skills and leverages individual strengths
- Rewards team efforts and creates a strong sense of team spirit
** Drives Results** | Consistently achieving results, even under tough circumstances.

- Pushes the team to achieve results and maintains focus during high-volume periods
- Fosters a sense of urgency for reaching goals and meeting shift objectives
- Leverages business metrics to drive performance and maximize profitability
- Maintains operational standards even when circumstances are challenging
** Communicates Effectively** | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

- Adjusts communication style and content to suit guests, team members, and leadership
- Encourages open,…