Manager, IT Software Lifecycle & Vulnerability Remediation

Manager, IT Software Lifecycle & Vulnerability Remediation

Join to apply for the Manager, IT Software Lifecycle & Vulnerability Remediation role at KPMG US
. A hybrid work opportunity within the Digital Nexus Technology organization.

Responsibilities:

• Manage Agile squads in the end user computing estate, coaching contributors on proper methodologies to enhance burndown and velocity.
• Investigate, analyze, troubleshoot, resolve, and report on operating system and application vulnerabilities to address end‑of‑support or end‑of‑life software, ensuring stability and security of the desktop environment through automated, packaged solutions.
• Collaborate with application owners, including planning and execution of upgrades, patches, replacements, decommissioning; provide over‑the‑shoulder support for desktop systems when required.
• Create and maintain documentation: operational procedures, knowledge articles, user reference guides, project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements.
• Manage deployment schedules, act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues.
• Work with all business, engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Qualifications:

• Minimum five years of recent experience leading Agile squads and managing second‑level or higher IT engineering or operations in a medium‑to‑large enterprise environment.
• Agile certifications are a plus.
• Strong knowledge of Jira, Windows 11, macOS, Linux, Hybrid Join, Co‑management, Intune Management, Entra, Active Directory, Group Policy, virtualization (Citrix, VMWare), Bitlocker, Office 365 (M365), browsers (Chrome, Edge, Firefox), SharePoint, Power
  
  BI, SQL, Visio, Power Shell, Service Now, MEM/MECM/SCCM.
• Solid understanding of software and vulnerability management concepts in a large enterprise.
• Exceptional customer‑service skills, ability to work with onshore & offshore business units, and interact with individuals at all levels.
• Strong verbal and written communication, problem‑solving, analytical, and independent judgment skills to support a customer‑service oriented environment; ability to positively influence, mentor, and be a credible source of knowledge to less experienced team members.
• Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future.

KPMG is an equal‑opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. No phone calls or agencies please.