Manager, Systems and Cloud Services; Hybrid – in Boise Office

Position: Manager, Systems and Cloud Services (Hybrid – 1-3x/week in Boise Office)

Manager, Systems and Cloud Services (Hybrid – 1-3x/week in Boise Office)

The Manager, Systems and Cloud Services will lead the design, implementation, and operational support of Savers’ hybrid IT infrastructure, encompassing on‑premises systems and cloud‑based services. The role is based in SSC Boise with a hybrid schedule of 1–3 days per week in office.

What you’ll be working on

• Collaborate with IT leadership to architect and engineer infrastructure services that support current operations and future initiatives.
• Supervise and lead technical support teams, including hiring, training, coaching, and mentoring staff.
• Monitor infrastructure health, identify performance issues, develop remediation plans, and drive resolution of service‑impacting incidents.
• Evaluate and improve SaaS, PaaS, and IaaS configurations to enhance functionality, performance, and cost‑efficiency.
• Manage datacenter hardware and software life cycles, ensuring capacity planning and resource optimization.
• Participate in technology selection and collaborate with service owners to support strategic decisions.
• Lead and contribute to departmental and cross‑functional projects aligned with organizational goals.
• Establish and maintain technical standards, guidelines, and best practices.
• Negotiate with vendors for services and product agreements to support infrastructure needs.
• Provide escalation support for high‑priority incidents and outages.
• Deliver clear, well‑organized presentations and technical documentation.
• Facilitate team meetings and promote collaboration across IT functions.
• Provide 24/7 on‑call emergency technical support as required.

Required Knowledge, Skills, and Abilities

• Advanced knowledge of hybrid infrastructure technologies and services.
• Expertise in global hybrid IT infrastructure design principles.
• Strong understanding of security standards (e.g., PCI) and cloud security best practices.
• Proficiency in disaster recovery planning, data backup, and recovery processes.
• Demonstrated experience managing geographically dispersed technical teams.
• Excellent communication skills across all levels of the organization.
• Strong analytical, deductive reasoning, and troubleshooting capabilities.
• Commitment to delivering high‑quality customer service.
• Business acumen with the ability to align IT initiatives with retail industry needs.
• Ability to define problems, collect data, analyze facts, and draw valid conclusions.
• Skilled in decision‑making and influencing outcomes.
• Capable of working independently and collaboratively within a team.
• Effective oral and written communication skills.
• Strong organizational skills with the ability to prioritize, multitask, and meet deadlines.
• Detail‑oriented with a focus on accuracy and quality.
• Proven ability to lead and participate in projects.
• Alignment with and ability to work within Savers’ culture and values.

Minimum Required Education, Training and Experience

• Associate’s or Bachelor’s degree in Computer Science or a related field, or equivalent combination of education and experience.
• 10+ years of hands‑on experience in infrastructure engineering and operations.
• 7+ years of experience supervising and managing IT infrastructure teams (cloud, systems, network, etc.).
• 3+ years of experience in IT project management.

Benefits

• Bundled health plans (medical, Rx, dental, vision).
• Company‑paid life insurance.
• Programs to stop smoking and diabetes management coaching.
• On‑demand care options.
• A 401(k) plan with company matching contributions.
• Paid time off for leisure or hobbies.
• Access to a range of mental health services.

Other Details

FLSA:
Exempt
Travel: 10% or less
Work Type/

Location:

SSC Boise, Hybrid 1–3 days per week
Savers is an E‑Verify employer

Seniority level

Director

Employment type

Full‑time

Job function

Information Technology and Management, Retail

Compensation

Meridian,  - $‑$ (published 2 weeks ago)

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